My Atvi Convo. - NextGenUpdate

Post: My Atvi Convo.

11-10-2011, 08:34 PM #1

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(adsbygoogle = window.adsbygoogle || []).push({}); [05:14:49 PM] Tech Specialist Joseph Miller Reporting!

[05:14:53 PM] Joseph Miller: Hello, My name is Joe. How can I help you
tonight?

[05:21:44 PM] Austin Carter: My Elite dlc Code Doesnt Work. It says The
code you have entered may not be correct or may no longer be valid What do
i do

[05:22:25 PM] Joseph Miller: How did you get the code? Through a store, the
Hardened Edition, Online through a console store etc.

[05:23:01 PM] Austin Carter: i bought mw3 and elite from gamestop separate.
the code was on the receipt at the bottem "Call Of Duty Elite PSN DLC"

[05:23:34 PM] Joseph Miller: Alright. Just to confirm, you are activating on a
Playstation, correct?

[05:23:51 PM] Austin Carter: Yes sir.

[05:24:19 PM] Joseph Miller: Ok (Sorry I have to ask). So have you
downloaded the Elite console app yet?

[05:25:05 PM] Austin Carter: Yes, but when i try to start it up, most of the
time i get an error.

[05:25:46 PM] Joseph Miller: Alright, give me a minute to investigate the
possibilities. What is the age (birth date) of the associated PSN account?

[05:26:08 PM] Austin Carter: 22

[05:26:23 PM] Austin Carter: 1/1/1989

[05:27:03 PM] Joseph Miller: Ok. If the age was under 18, it won't take the
code due to legal restrictions, but that shouldn't effect you.

[05:28:11 PM] Austin Carter: ok. ive tired entering the code on my
Playstation 3. Also i tried it on Ps3 Website, under account management and
doesn't work. ..

[05:30:05 PM] Joseph Miller: I believe the issue is simply that there are too
many people registering at the moment. Our servers are having trouble
processing validation requests with so many new sign-ups happening all at
once. When trying the code, did you get past that point even once?

[05:32:31 PM] Austin Carter: No sir. Everytime i try it, it says "The code you
have entered may not be correct or may no longer be valid". But now i can't
even click on Call of Duty Elite 1 Year Membership on the playstation store.

[05:33:50 PM] Joseph Miller: That sounds like a server error behind the
validation problems. I apologize for the inconvenience. The code should take
when the servers are less stressed with users.

[05:34:56 PM] Austin Carter: So what happens if i cannot use my CoD Elite
PSN DLC Code By 11/13/11?

[05:35:15 PM] Austin Carter: and when i click on Elite I get the error: (This
content cannot be accessed on your account)

[05:36:14 PM] Joseph Miller: The founder status will be based off of purchase
date, which we can verify by the code. You subscription won't start until you
complete registration, so you're not losing any time.

[05:37:47 PM] Austin Carter: Also my CoD Elite Theme code worked then right
after i tried the DLC one and it didn't and i was just worried that it didnt get
verified

[05:38:26 PM] Austin Carter: The Ref Id: RTPRIADRWE

[05:38:37 PM] Joseph Miller: Those are handled by separate systems, it
makes sense that the Theme would work now.

[05:39:04 PM] Austin Carter: Oh okay.

[05:40:02 PM] Joseph Miller: I'm sorry for the delays, but you should be up
and running soon.

[05:41:36 PM] Austin Carter: Okay thank you very much.

[05:42:19 PM] Joseph Miller: Is there anything else I can help you with today?

[05:43:06 PM] Austin Carter: No sir. thank you.

[05:43:33 PM] Joseph Miller: Have a good night

[05:44:41 PM] Austin Carter: You too

[05:44:43 PM] 'Austin Carter' disconnected ('Concluded by End-user' Winky Winky

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