(adsbygoogle = window.adsbygoogle || []).push({}); So I've been watching the dispute forum for a while now and it seemed a lot of people were hoping to get a refund by making a dispute thread here. But theres also another way of getting your money back if you paid via paypal; and that is by making a Paypal Claim/Dispute.

I'll show you step by step how to open a claim.

**Rule #1: When dealing online, NEVER pay as a gift. Reason for that is because if your deal went sour, Paypal can't do anything about it as you sent your payment as a gift, and gifted money cannot be disputed.**

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Step 1:
Go to [url]www.paypal.com[/url] and log into your account.

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Step 2:
Click on the "Resolution Center" icon in the toolbar under My Account.

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Step 3:
Click on the Dispute a Transaction button located below the Report a Problem Section

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Step 4:
Click on the type of problem you are having. in this case i have chosen to select an Item Not Received Dispute and click continue.

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Step 5:
Click on the Find a Transaction button. It should open another window.
DO NOT TYPE ANYTHING IN THE BOX TO THE LEFT OF IT.

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Step 6:
Find your transaction in the window that has popped up. Once you find the transaction in question, click on the Transaction ID. I have shown the area i would have clicked by putting a red box around the Transaction ID.

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Step 7:
After clicking on the Transaction Id, the pop up window should close and insert the transaction Id like the picture below.

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Step 8:
At this screen you should select the reason for filing your dispute. if you have not received the item then select the first option. Otherwise it should be the one below it.

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Step 9:
Next, you should select the category that this dispute falls under. Please note that the picture below shows the drop down box extended. After you select the category, you need to give ALL the details about the transaction including any conversations between you and the seller. This is the most important part of the dispute.. the more facts and details you supply, the better your chances of winning.

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Step 10:
You have now filed a dispute.

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HOW TO ESCALATE OR ADD TO A DISPUTE

Step 1:
Go to [url]www.paypal.com[/url] and log into your account.

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Step 2:
Under the resolution center box ont he right, click on Open Disputes & Claims link.

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Step 3:
Find your Dispute and click on View.

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Step 4:
From here you can post more info about the case if needed. Use this area to communicate with the other person. If you feel you have come to an agreement or want to escalate the case, use the links below the post message box.

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Don't forget that you can't dispute when you have sent the money as a gift.

Wrong section ... lol

this will help a lot of people, nice thread I personally knew how to do this before and it's not that hard, but there's always some that get stuck, nice one :y:

Yeah I know, Luke told me to post here and it'll get moved.

You may also want to mention that they don't deal with virtual goods since it doesn't provide sufficient evidence which is why armyj2k9 sent payment for "goods" to make paypal think it was an item he was paying for. Virtual goods can easily be edited due to the amounts of software available so that'll help you understand why they don't deal with it.

They could help with virtural goods it depends, I've ran into those situations before where I've both won and lost disputes from them goods.

I'm surprised because it's under the rules on the paypal website that they don't deal with it, i've been in that situation before too.

Oh okay :p