(adsbygoogle = window.adsbygoogle || []).push({}); I dont care what you say about EA there customer support is amazing. There web store was messing up and i couldnt check out with the game I wanted to Buy and they give me it free of charge!

Shane: Hi, my name is Shane. How may I help you?
JC King: hello im trying to buy this You must login or register to view this content.
JC King: and it will not add it to my shopping cart
Shane: Dragon Age 2 ?
JC King: its Ultima Online stygian abyss
Shane: Ok
Shane: What the exact error you are facing ?
JC King: ive been trying for days .. well ill click add to cart then it will ask type and i will select digital and then it asks what language and i selected english and then i click add to cart then i get a message that says your cart is empty
Shane: In order to assist you further, I will need to escalate your issue to our Tier 2 chat support team. This may take a few moments as the agent reviews the incident history to better assist you
Shane has disconnected.
Thomas K.: Hi, my name is Thomas K.. How may I help you?
Thomas K.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.

JC King: ok thanks
Thomas K.: Please take note of the following Chat I 329088. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.

Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
JC King: ok i wrote it down
Thomas K.: Can I ask what your first name is please?
JC King: JC
Thomas K.: Thank you JC
Thomas K.: So you are just having an issue trying to buy Styngian Abyss correct?
JC King: yes sir
Thomas K.: What is the error you are receiving when you try to purchase it?
JC King: it just wont add it to cart... when i hit add to cart it will load a screen and say your cart is empty... i tried it on multiple web browsers and a different pc
Thomas K.: I have tried it myself just now and I am experiencing the same issue
JC King: my friend said it worked about a week ago
Thomas K.: Well tell you what JC, if you will give me just a second. I will add it to your account free of charge
JC King: that is very nice of you thanks
Thomas K.: No problem man. Give me a moment please
Thomas K.: Ok JC, the tool that I need to give you that access is currently updating, but I can put in a ticket to have that added to your account
JC King: ok sounds good. how long should it take
Thomas K.: Generally their response it 24-48 hours
JC King: ok that would be great
Thomas K.: Is there anything else that I could help you with today?
JC King: no sir you fixed all my problems
Thomas K.: Great, well thanks for chatting with me and I was glad I was able to help you. You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. Have a great day!
JC King: you to
Thomas K.: Thanks

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Was he American? Or at least from your country. That's always nice.

EA have the best support out there, thumbs up

yeah they need to teach trey arch a few things lol