Post: Comcast got me fired over a billing dispute
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10-09-2014, 08:09 PM
#1
ResistTheSun
In Flames Much?
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
10-09-2014, 08:31 PM
#2
Toke
PC Master Race
Originally posted by ResistTheSun
Comcast is known for a couple of things right now bad service, customer videos and being voted the worst ISP in the United states. Safe to say the company had some bad press and today it got worse.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
It needs fixing I wish the government would control the ISPs giving us high speeds for cheap like uk but then you gotta worry about them blocking social media and sites like reddit and basically criminalizing usage of encryption which is the next step places like Australia are taking
:madsal::laim:[/move]
10-09-2014, 10:06 PM
#4
SU44K8
Suffocate
Originally posted by ResistTheSun
Comcast is known for a couple of things right now bad service, customer videos and being voted the worst ISP in the United states. Safe to say the company had some bad press and today it got worse.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
That sucks man...
10-09-2014, 11:00 PM
#7
Son-Of-A-Toilet
Guest
10-09-2014, 11:02 PM
#8
Callumeleyy
Scottish PS3 Modder!
Originally posted by ResistTheSun
Comcast is known for a couple of things right now bad service, customer videos and being voted the worst ISP in the United states. Safe to say the company had some bad press and today it got worse.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
You must login or register to view this content.
Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
A Northern California man named Conal O'Rourke used to be a customer of Comcast but after a year-long billing dispute with Comcast he no longer with the company.
Sounds crazy but this dispute pretty much ruined his life.
After meeting a journalist from Arstechnica O'Rourke displayed a massive amount of paperwork leading to Comcast.
Documentation provided are copies of invoices, photos, notes, business cards and complaint letters. He also made a couple spreadsheets detailing out events and provided Arstechnica digital copies of everything.
Story starts here
Feb 2013 O'Rourke moved to San Jose and picked up Comcast as his ISP due to having no other ISPs in the area.
Six weeks later O'Rourke had not been sent a bill. In April 2013 he got his first bill, which had his name misspelled it was never fixed. Comcast was charging him for "additional HD outlets" with cable boxes he never activated, did plan on adding two TVs but never got around to doing it. Comcast told him that if he did that no extra fees would be added to his account. A promotional deal which was meant to last 9 months lasted 3 months for extra channels.
O’Rourke called the company 3 times to fix these issues, in the end he went into a local Comcast store.
Assistant store manager gave him his business card with his personal phone number to fix the issues.
O’Rourke however, could not chase up on these issues due to business deadlines from his work.
Oct 2013 came around with his internet speeds being unstable, he asked the company to look into these issues. Forced to use a hotspot with AT&T to go online during the period.
Comcast told him they would send a technician to fix his issue, they did not.
O’Rourke spent part of November and December 2013 traveling overseas, Comcast had a nice special surprise for him.
Company had sent him a couple boxes with 12 pieces of equipment for him and a Dec bill of $2,000+.
O’Rourke went back to the store to return the equipment he did not order and fix his issues.
Waiting at the store at around 2pm, he noticed his ticket was #395 and number #251 being served the store closed at 7pm. O’Rourke decided to come back later before the store closed so somebody could solve his issues.
A Comcast employee solved his charges but did not fix his issues which had been going on for months. After a couple emails to this employee with all the details he required O’Rourke did not get a reply back.
Jan 2014 O’Rourke was quite annoyed at Comcast and their store. The collections agency came after him after Comcast said he was overdue on his service by 2 months for TV channels. Got in contact with Lawrence Salva, Comcast’s Philadelphia-based controller, oversees the division which handles any accounting. Speaking to the executive assistant for Lawrence, he was put in touch with another division to fix his issues. O’Rourke got a phone call one hour later from a Comcast employee who had no idea what was going on and believe he was a liar asking him questions which did not relate to him. He got back on the phone to the assistant for Lawrence, telling them he was concerned and that nothing had been done. Began to use terms of his work and spoke about getting in touch with the regulator for accounting Public Company Accounting Oversight Board.
O’Rourke has a 20 year history of corporate comptrollership with a range of knowledge not a layman. O’Rourke had started alarm bells within Comcast due to his claims the office started to search for his background. They found he worked for PriceWaterhouseCoopers who Comcast use. The office got in touch with PriceWaterhouseCooper about his ‘obtain leverage in his negotiations’
Internal PWC ethics investigation the story and he was terminated Feb 2014. Comcast setup two service appointments but missed them without explanation during Feb 2014.
March 2014 he cut ties with the company and begged A&T to provide him with service. During this time he sought counseling and was prescribed medication due to the loss of his job.
July his lawyer sent a letter to Comcast, August 18th Comcast senior deputy corporate counsel responded saying she had not seen the letter in time. Thomas, Nathan acknowledges somebody from Comcast had talked to PWC about the call, ‘denies your assertion that it requested PWC to fire him’
O'Rourke wants $100,000 in compensation, and his old job back, which requires Comcast to reject it statements about the call.
O’Rourke has discovered the numerous public complaints against Comcast, which has made him not want to back down against the company. Sep 2014 he sent a 10-page letter to Sen. Richard Blumenthal about his story with reasons why the company should not take over Time Warner Cable.
Comcast issued a public apology on its company blog this month, O’Rourke lawyer has given the company until Oct 14 to meet the demands from the letter back in July. O’Rourke is expected to file a lawsuit against the company if they don’t reply.
And that's how Comcast got somebody fired if you want to read the story follow this link
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Opinion time
Posting a blog saying sorry hints to me the company is in the wrong.
And I don’t have anything else to say, but America sort out your ISPs please.
Thats america for you haha! its all about money in that place
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