This is what I sent to them.........
To: [email]
[email protected][/email]
Hello
With Royal Mail threatening another strike on Friday 6th Nov and Mon 9th Nov, what day are you planning to ship Modern Warfare 2 ?
Bearing in mind release day is the 10th Nov. And dont tell me you use "MANY DIFFERENT COURIER'S" as I spoke to 1 of your phone rep's and he told me that you will be using Royal Mail for the delivery of Game's and CD's.
If this game does not reach me for release day, this will be my final purchase from play.com, you are the only company the wont guarantee delivery on the day. GAME is giveing pre-order customer's FREE UPGRADES TO NEXT DAY COURIER DELIVERY.
How many people have cancelled there order's of this game in the last few day's? You should give us the option to upgrade our delivery.
Your's sincerely
A LOYAL CUSTOMER.
This is what they replied today............
From: [email]
[email protected][/email]
Sent: 03 November 2009 11:45:36
To: *.*****@*******.**.**
Dear Gareth Tooby
Thank you for your email.
We are working closely with our delivery agents and you should receive your copy of Modern Warfare 2 on the day of release.
We are grateful for your suggestions and will forward your request onto the relevant department for their investigation. If we feel that our customers will benefit from your suggestion, we will update our website so it is worth periodically checking it for any further information.
If you have any further queries please check the FAQ section on our Helpdesk
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Alternatively you can contact our Customer Service Department on 0845 800 1020 (UK only) or 0044 1534 877 595 (outside UK). Please note that our opening hours are Monday to Friday 9:00am until 8:00pm (GMT) and Weekends 9:00am until 5:00pm (GMT)
Please accept our apologies for any inconvenience caused to you in this matter and thank you for your patience and valued custom.
Kind Regards,
Play
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I'm going to stick with them.