(adsbygoogle = window.adsbygoogle || []).push({}); How to SE a MS product through Email.

1. Go to You must login or register to view this content.

2. Under Professional Support below on the right hand side, click on Contact Microsoft Support.

3. Select Country United States (Even if you are in another country then also select United States only).

4. Under Quick Product Finder empty box Type (Any 1 product name that you want, suppose for example Sidewinder X6 Keyboard, so type x6) and you will see the option for Sidewinder X6 Keyboard select that and you will be automatically on the next page.

5. Now you will see an option Type the Product Identification number and an empty box, select that option and for the serial number of any product you can ask over here. Once you enter the serial number in that empty box, click on Continue.

6. Now you will get 3 options:

1. Professional
2. Software Assurance License.
3. Dont use a professional support.

You have to select the third option Dont use a professional support license/contract (charges may apply) and then click on Continue.

7. Now you will see two support options:

1. Email
2. Call Microsoft.

Select Email and then click on continue because according to me that is the best because you get the email of your order details and tracking details.

8. Now you will see a page where it asks you for Problem Title and Problem Description and operating system.

For example if you had selected Sidewinder X6 keyboard in the start, then in Problem Title write "My keyboard does not work.
In Problem description write " My Keyboard does not work. I have tried it on multiple computers and still facing the same issue. Could you please help me what should I do next"

Then select your Operating system on the same page below and then click on Continue. Note: (If you had selected lifecam or lifechat in the start, then instead of the word keyboard you can use webcam or headset).

9. Now on the last page it would ask you for your first and last name and email address. You can enter your fake or original name and email address wont make any difference. If you want to enter your phone number you can if not then its ok. Now please put a check mark on I accept Microsoft's Terms and conditions and then click on submit. Now you shall get a case number in your email.

So within 24 hours you shall receive an email asking for your shipping details and then your order would be placed. Have fun.

How can I find the PID of something??