(adsbygoogle = window.adsbygoogle || []).push({}); Well i was persistant and it worked. I've x'd out the code they gave me. Use this as a tmplate and enjoy.

Himanshu: Hi, my name is Himanshu. How may I help you?
2324322765: I have been banned on fifa 12 ultimate team, why?
Himanshu: Okay, I'll try my best to assist you here.
Himanshu: May I please know the email under which you have an EA account ?
2324322765: [email][email protected][/email]
Himanshu: Please allow me some time.
2324322765: sure
Himanshu: I sincerely apologize to inform you that your EA account with which PSN ID was linked has been banned by the higher authority Banned due to Gold Pack Exploitation in FUT12: and unfortunately it cannot be overturned.
2324322765: Why can it not be over turned?
Himanshu: I'm afraid but EA bans account after proper investigation which cannot be overturned.
Himanshu: If you think you are right at your place then kindly mail us on [email][email protected][/email].
Have a look on the link in this reference: You must login or register to view this content.
2324322765: How can you ban someone who has spent over £250 on the game within a month of it's release?
2324322765: this is uneacceptable!
Himanshu: So please post your formal request to un ban the account through email.
Himanshu: I have provided you a link above.
Himanshu: I can surely understand your situation player, but this is not in hands of customer support. So I would better encourage you to please mail us in this regard.

That's the decision of the Higher authority and they ban account after proper investigation.
2324322765: I did not in writing receive anything from EA to say free pack exploitation is against the rules! Can yo please point me to where this is stated on your policy.
Himanshu: I seriously cannot say or confirm anything as it is done by higher authority anything but you can surely mail us for the issue on further request.
2324322765: I shall email your senior team, but the fact remians in the time being, i have paid for a product I am unable to use, hbow do you compensate me for this?
2324322765: The code i was provided for my special edition fifa does no longer work!
Himanshu: Well, you can discuss that with senior support in email, they can surely assist you better.
2324322765: I've emailed them in the past and they have still not replied! 24 hours has no become 72 hours. This is not how accaptable. you are here to support me and you have done nothing other than say email us!
Himanshu: Unfortunately that's correct. We are receiving huge number of contacts these days and that is the reason of delay in response.
2324322765: That is not my problem if you have a back log of complaints, it shows that i am not the only one annoyed at this!
2324322765: In the meantime if you can do nothing else can you please provide me with a uk special edition code until they resolve my matter
Himanshu: Well, I really wish if I could do that but unfortunately we do not have much to offer.
2324322765: Much to offer? So you have something to offer, i suggest you issue me with a free code for compensation, otherwise i shall in the email to senior managers mention your name and that you have done virtually nothing to help me apart from saying email the senior team!
Himanshu: Well, you certainly can complain, that's your choice. But here the most we have to offer is the 15% discount for Origin Store.
2324322765: 15% off so i can be banned again once i've spent hunders of pounds in the game! Is this a joke!!!!
Himanshu: Well, that's why I did not offer this earlier.
2324322765: So your admitting that i will be banned again?
Himanshu: Well, I am not saying this as we have not banned any account.
2324322765: Can i have the name and number of your senior pleae, clearly you cannot help me here.
2324322765: you have not banned any account, yet i'm banned..where do they employee people like you from!!!!
2324322765: please provide me with the name and number of your senior, i rather talk to them in person than via text!
Himanshu: You can email them, I have already provided you a link above.
2324322765: No, i requite the phone number!
Himanshu: If you want to call then please follow the link I am providing
Himanshu: Answer Title: Technical support for other countries and languages
Answer Link: You must login or register to view this content.

2324322765: Your sending me a link in a foreign language, i speak/read English not French or whatever that is!
Himanshu: Well, You'll find the phone numbers for all the regions on the link above. Whether it will be English or French.
2324322765: Can you please translate what this means:
2324322765: Wo kann ich technische Unterstützung für mein Land oder Sprache erhalten?

¿Dónde puedo conseguir ayuda técnica para mi país o lengua?

Où puis-je obtenir le soutien technique de mon pays ou langue?

Dove posso ottenere il sostegno tecnico il mio paese o lingua?

Onde posso eu começar a sustentação técnica para minha país ou língua?
Himanshu: May I please know your region/country ?
2324322765: United Kingdom
Himanshu: 0870 2432435
6.4p / min ex. VAT (BT line - National Call Rate)
2324322765: So now i have to pay to make a phone call too!!! This is outrages, wheres the free number?
Himanshu: Unfortunately there is no EA support number for free for United Kingdom.
2324322765: You accept me to pay national rate, which is £1 plus probabily more than your wage for a day!!!!
Himanshu: Well, I have informed you what the actual call rate and if you do not wish to pay that then you can email us for free.
2324322765: Emailing is not free, i pay for the electricity to use my computer!!! Where do they educate you people from?
Himanshu: Yes, that's correct. But EA is not charging for emails. I am just informing you the actual scenario.
2324322765: what actual scenario, i'm sorry but you make no sense!
2324322765: This has been a complete waste of my time! I could have searched for the email/number myself...I want my compensation. I have a few fellow friends who have managed to get the code, may i ask why i am not being given one!
Himanshu: What I mean is that I have informed you about all the options through which you can contact our senior support. Also, I have informed you about the call rates and compensations.
2324322765: can you also answer the following question after the previsou question you answered
Himanshu: I am really not sure that how your friends manages to receive any codes from live chat support. Here, we have to follow certain policies and procedures. Had it been possible for us to issue any such codes then I would have issued one to you.
2324322765: This is being hipocrytical, i can assue you they have received codes from you guys.
2324322765: Is there anything else you can offer apart from 15% off!!!
Himanshu: Can you please tell me which exact code your friends manages to get from live chat support ?
2324322765: The redeem 4 pack code
2324322765: Every month for 6 months you get issued 4 free packs
Himanshu: Okay, may I please know from where did you purchase the game ?
2324322765: Game in the UK
2324322765: You must login or register to view this content.
Himanshu: Please allow me some time.
2324322765: sure
Himanshu: Okay, I have made a very rare exception for you. Here is the promotion gold pack code for you : XXXX-XXXX-XXXX
2324322765: Thank you sir let me try this
Himanshu: Well, your account is currently banned so I am not sure that whether you'll be able to use this code right now on your account.
2324322765: I can try this on another gamertag
Himanshu: Sure.
2324322765: I am not console banned just gamertag banned, please bare with me while i try this code
Himanshu: Okay.
2324322765: OK thank you it worked. Can you also give one for my brother please, he is in the same boat as me
Himanshu: Well, I have already made a very very rare exception for you.
2324322765: Yes and i sprreciate that, but i do not want to be risked banned again and my brother requires one to.
Himanshu: Well, in any case I can not issue the same code again so ask your brother to contact us with his account.
2324322765: ok i will do. Thank you for your support
Himanshu: You are welcome. Is there anything else I can help you with today?
2324322765: No but my brother will be in touch
Himanshu: Thank you for contacting EA, Bye and take care..

Poor Customer Service to have to deal with all these complain.

Haha, this made me laugh.

tbh this probably would not work with any other customer service and if they aren't meant to give these codes out why do they have access to them