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Hey, i've received a message from them, what do i do now? Do i send another 3-4 tickets? until i receive a coupon?

aaah man i was looking forward to buying fifa 11 for about 20 quid haha

Reply to their answer, and just think about if you REALLY had that problem, and would that be a good enough answer? If you think so, just reply to them saying what I said in the tutorial (the quoted texts that says thank you and great service, etc).

After that, send a few more tickets and repeat the process. You should have the coupon after about 3 or 4 tickets.

only works in america and canada? that sucks

Yes. Sadly their store online is American and Canadian.