Hi ********,
Thank you for contacting us and for bringing your experience to our attention.
I would like to take this opportunity to assure you that this type of occurrence is extremely rare at Red Bull and we take all complaints very seriously.
In any event, we would like to convey our sincerest apologies for this situation and as a gesture of goodwill I would like to send you a gift pack of Red Bull with our compliments. Please do provide us with an address to send this to.
I hope this occurrence will not stop you from purchasing and enjoying Red Bull in the future.
Assuring you of our full attention at all times.
COOL