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Here is a true and very interesting story i found.
Original story
I received a very polite call from Amazon today. They wanted to make sure I had received the order cancellation e-mail, and confirm that everything was OK on my end.
I mentioned I was an engineer, so we talked for a few minutes about e-commerce validation routines and such. He described a number of measures they had in place to make sure orders with erroneous too-low prices would get caught; but nothing like that existed for the other extreme.
The best part: He explained that Amazon would be implementing such limits ASAP -- and therefore my transaction would be the largest Amazon purchase ever!
Amazon was very professional about the whole situation. The caller acknowledged there was some humorous aspect to it, but made it clear they treat the shopper's experience with the highest regard and they wanted to make sure it wouldn't happen again. I felt the message was sincere -- it was really nice to get the call.
The seller 'suburbanbooks' is only 30 minutes away (in Berkely, CA) .. think I should drive over, offer $5 for the CDROM, and check it out??
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