Post: Microsoft Support: Worse Than We Thought
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12-02-2010, 10:47 PM
#1
schaffinosx
To and fro the island.
By Steve Chaffin, Jr. (DreadnoughtOSX) | Dec. 2, 2010
I often try to remain completely unbiased when it comes to my articles. However, there are certain instances when a reporter really just needs to say it as it is. Below is someone's story of their encounter with Microsoft Support, and quite frankly it's absolutely ridiculous.
The best way for this story to be told is right from the customer's mouth. Sit back and enjoy the horrible service.
Originally posted by another user
Nov 4th - I bought a new Xbox 360 with Kinect. It was a Xbox 360S 250GB model. It starts to show signs of breaking that very night. After I had transferred all my licenses making a system return no an option anymore.
Nov 6th - I call support. They tell me I'm going to get a box shipped
to me so I can send my Xbox in for repairs.
Nov 16th - I call support asking where my box is. They tell me I'm
not getting a box, I'm actually getting a replacement hard drive. He
said it usually takes around 7-10 business days so wait a little
longer.
Nov 19th - This is the 10th business day and I never got a hard drive.
I call again and they tell me they don't ship hard drives until I
send them mine first. I talk to a supervisor that says he'd review my
customer support phone calls and call me back the next day with a
resolution.
Nov 20th - I never get a phone call from the supervisor. I talk to
another supervisor and she says they have no record of a phone call
that occurred the previous day. She tells me I need to send in the
hard drive and I have the option of either getting the shipping label
to do so sent to my email or postal mail. I tell her to send to me
through postal because I never received any of their emails.
I write an official complaint letter at this point because I assumed
the nightmare was over.
Nov 26th - I call Xbox support again to confirm that a shipping label
is getting mailed to me. The rep tells me they take 7-9 days. So I
would be receiving it the next week.
Dec 1 - I call Xbox support asking if my label has shipped. The rep
tells me I'm not receiving a label. I need to mail my hard drive in
to a facility that was not once mentioned in the past month. He gives
me the address to the facility and all the questions about why
everyone has lied to me were met with nothing with "I'm sorry but this
is the process".
So a brand new Xbox has been broken since day 1 and I can't do
anything but keep calling support and getting a different story
everytime.
Nov 6th - I call support. They tell me I'm going to get a box shipped
to me so I can send my Xbox in for repairs.
Nov 16th - I call support asking where my box is. They tell me I'm
not getting a box, I'm actually getting a replacement hard drive. He
said it usually takes around 7-10 business days so wait a little
longer.
Nov 19th - This is the 10th business day and I never got a hard drive.
I call again and they tell me they don't ship hard drives until I
send them mine first. I talk to a supervisor that says he'd review my
customer support phone calls and call me back the next day with a
resolution.
Nov 20th - I never get a phone call from the supervisor. I talk to
another supervisor and she says they have no record of a phone call
that occurred the previous day. She tells me I need to send in the
hard drive and I have the option of either getting the shipping label
to do so sent to my email or postal mail. I tell her to send to me
through postal because I never received any of their emails.
I write an official complaint letter at this point because I assumed
the nightmare was over.
Nov 26th - I call Xbox support again to confirm that a shipping label
is getting mailed to me. The rep tells me they take 7-9 days. So I
would be receiving it the next week.
Dec 1 - I call Xbox support asking if my label has shipped. The rep
tells me I'm not receiving a label. I need to mail my hard drive in
to a facility that was not once mentioned in the past month. He gives
me the address to the facility and all the questions about why
everyone has lied to me were met with nothing with "I'm sorry but this
is the process".
So a brand new Xbox has been broken since day 1 and I can't do
anything but keep calling support and getting a different story
everytime.
Source(s): You must login or register to view this content., and Game News HQ
12-02-2010, 11:53 PM
#11
schaffinosx
To and fro the island.
Originally posted by AgentDragonPig
Dont mean to start a war here but, this is where i LoL at xbox fanboys... Im just sayin!
If you're referring to me as a fanboy, you're false. I own both a PlayStation 3 and an Xbox 360, and love each. And yes, I realize that not everyone has issues with support, and hell, it seems some people love MS support. However, there have been plenty of reports of them being completely unreliable, as well.
12-03-2010, 01:18 AM
#15
The Low Key OG
still the same OG, but I've been low key
Every company since the beginning of time has ****ed up occasionally, but hell, they learn their lessons and move on. Hopefully MS isn't ignorant and fixes their client issues.
Also, chaffin: Check yourself before you wreck yourself. Some of your posts lately have sparked fanboy rants. News is news, but keep these guys under control by maintaining the one-sided points.
Also, chaffin: Check yourself before you wreck yourself. Some of your posts lately have sparked fanboy rants. News is news, but keep these guys under control by maintaining the one-sided points.
12-03-2010, 01:55 AM
#16
xAwe xStruck
Previously xCROSBYx87
Originally posted by The
Check yourself before you wreck yourself.
.
12-03-2010, 03:12 AM
#17
Skylines
The Forgotten
lol this reminds of a video I saw pm youtube. This kids class microsoft and says his xbox just caught fire and the support guy says for him to read the serial off the back of the system, and the kid asked him how when it was on fire....then i forgot the rest. I think the support guy said to throw water on it or something....
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