(adsbygoogle = window.adsbygoogle || []).push({}); So I tried getting Battlefield 3 for free. I Think I screwed up or something, anyways I thought this was pretty funny.

You are now ready to chat with Ravi.
Ravi:
Thanks for contacting EA Help! My name is Ravi how may I help you?
you:
Hey Ravi.
Ravi:
Hi there,
you:
I recently bought Battlefield 3 and the code that was supplied with the game doesnt work. It says its invalid
you:
I already contacted Walmart where i bought the game. They told me that they couldnt help me and to contact you guys. Ive taled to their managers and no one had been able to help. Ive been trying every possible solution but none seem to work. This is my last resort. So any help would really be appreciated
you:
Ravi, you here?
Ravi:
Can you provide me the key's?
you:
Heres the one supplied with the game. M83H-J8M5-83PU-TS9L-Q3G4
Ravi:
I am sorry but the code you have provided is invalid.
you:
Thats what it also says when I tried to use it.
you:
What am I supposed to do?
Ravi:
Do you have the physical copy?
you:
Yes, I got the physical copy.
you:
It was a gift I got for Christmas
Ravi:
In this case I suggest you to contact the warranty department. If you wish then you can also contact by calling there. You can call on 1-866-543-5435.
you:
You cant help me? I dont have time for this. I have already spent a bunch of time trying to get this thing solved. Please help me man.
you:
I spent so much time waiting here trying to get connected to an agent.
Ravi:
I know that but unfortunately, I can do anything in this case.
you:
Cant you generate me a new code or something? The manager at Walmart told me something ********.
you:
Please talk to your manager, or let me talk to him/her.
Ravi:
I wish I could help you with this, however as per our policy I am not able to do this.
you:
Please man. Im begging you. Ive been looking forward to playing the game. Can you please make an exception. Let me talk to your manager.
Ravi:
If it were possible, I would've definitely processed your request.
you:
Why is this not possible, you guys are customer service. How are you not able to help me? I was told at walmart that you guys would be able to help me.
you:
This is getting frustrating.
you:
I dont have time for this
Ravi:
I know it's very frustrating but unfortunately I am working at customer support and there are lots of boundaries and restriction are applied on us.
Ravi:
I am sorry but my hands are bounded.
you:
Make an exception. I dont want to have to call and wait 2, 3 hours to get connected and not be able to get help once more.
you:
What am I suppose to do?
you:
Talk to your manager or a supervisor. I cant be waiting hours to get help.
Ravi:
I am sorry but nobody would be able to do that you want.
you:
So Im left with a copy of Battlefield 3 without a working code?
you:
I want to talk to a manager or supervisor. This is pathetic.
Ravi:
There's no benefit to talking with a manger or a supervisor because you will get the same answer from them.
you:
Let me talk to them. Its worth a try. I dont want a game thats not playable.
you:
This is unbelievable. How can you not help?
Ravi:
Okay, let me transfer you to a supervisor.
Please wait while we set up your chat session with Rohan.
You are now ready to chat with Rohan.
Rohan:
Hi, Rohan this side.
Rohan:
Please wait while I review your chat transcript.
you:
Hey, Rohan. I was talking to Ravi about my code not working. he says that you guys cant help me. Is this true?
you:
Ok.
Rohan:
May I have your first and last name?
you:
Jose
Rohan:
Jose! Thank you for your time and patience.
you:
No problem, just want to get this worked out.
Rohan:
I have checked the code provided by you and itis showing invalid in our records.
you:
Thats what it says when I try to redeem it.
you:
Which is why im here.
Rohan:
As you have purchased the game from some 3rd party retailer I'll suggest you to contact the retailer or you can send your game to our warranty department.
Rohan:
You will get the replaced copy of the game.
Rohan:
With correct code.
you:
I have contacted the retailer. They told me to contact you guys.
Rohan:
But we in chat support won't be able to provide new code.
Rohan:
No problem
Rohan:
You can send back your game to our warranty department and you will get the replaced copy of the game.
Rohan:
Here is our warranty information : You must login or register to view this content.
you:
Problem is, that the game was a gift for hristmas. And the packaging it came in was written on and stuff. I dont think that the warranty department will take it. Ive gone through enough crap to get help. Managers from walmart have told me to contact you guys and now I hav eto contact another department.
Rohan:
Jose! I'm really sorry for the inconvenience caused, but we are helpless in this situation as we have no purchase records of your game.
you:
Im tired of this. Idont hav etime to be waiting 3 hour to gte an agent to help me
you:
So you guys think im making this up?
Rohan:
Jose, please be informed that we won't be able to provide you new code as per our company policy.
Rohan:
If there is anything else I can help you with, please let me know.
you:
Ive looked up my problem only, and I found ******** issues. Many of the issues were resolved with this customer service. A new code was generated for them. Why cant you guys?
you:
The manager at walmart also directed me to you guys. Mentioning the same thing
Rohan:
Please be that we have a policy for Invalid code. We redirect the players to respective retailers or EA warranty department.
Rohan:
We won't be able to provide you new code in this scenario.
Rohan:
I suggest you to contact retailer once again or send your game back to our warranty department.
Rohan:
But we are unable to provide you new code.
you:
This was a huge waste of time. I will try again later. If I do get a code by customer service I will try to tell your superiors about how you were unable to help me.
you:
This is pathetic.
Rohan:
Please contact our warranty department for the new replaced copy of the game.
Rohan:
Once again I apologize for the inconvenience caused.
you:
And what? wait another month to get another copy?
Rohan:
No, you will get the copy of new game as soon as possible.
you:
I know you guys are capable of generating a new code.
Rohan:
But In chat support we won't be able to provide you new code.
you:
Why not?
Rohan:
Yes we are but not in Invalid code case.
Rohan:
Jose that is what maximum I can do for you.
you:
But how could the code be valid? If it says that its not when I try to redeem it?
Rohan:
You an contact the retailer for new code or send the game to our warranty department.
you:
Ive already tried that. they directed me to you guys.
you:
Just make one exception, please.
Rohan:
Then we have one option which our Warranty department.
you:
Ive spent too much time trying to get help/
Rohan:
Sorry Jose, nothing can be done in this case.
you:
Yes there is. You are a supervisor. You can generate a new code. I know you can.
you:
Just please man, help out.
Rohan:
I don’t blame you for being anxious, had I been in your place, I would have reacted in the same way.
Rohan:
Sorry Jose we can't go against our company policies.
Rohan:
Is there anything else you wish to know?
you:
So you cant make 1 exception?
Rohan:
Unfortunately, we can't
you:
What you'll get fired for helping a customer out?
you:
Thats whatyour job is
Rohan:
I'm following what my company policies are.
Rohan:
Please understand, we have no purchase records of any 3rd party retailers.
Rohan:
So, we can't generate new codes against the invalid one.
you:
So you're saying that Im making this up?
you:
Do you want me to provide proof?
Rohan:
It's not like that
Rohan:
I'm just conveying you my company policy.
you:
Man please, just make ONE exception. What possible damage could it produce?
you:
Im tried of making calls, waiting for agents to be available.
Rohan:
Unfortunately, in case invalid codes we are not allowed to anything.
you:
Thats what doesnt make sense. What do you mean by "Invalid Code"?
Rohan:
That's what last advisor informed you.
you:
If the code was valid, I wouldnt be here
Rohan:
The code is showing Invalid in our records. Means the code is not correct
you:
Of course its not correct. Thats why im here
Rohan:
I understand, that's the reason I informed you to send the game back to warranty department and you will get the new copy with correct codes.
you:
But why? The game works, its just the code.
you:
You guys think im lying, huh?
Rohan:
The codes are the whole thing, without codes no one can play game online.
Rohan:
It's not like that Jose, but yes it's true that we won't be able to generate code in this case.
you:
You can, you just dont want to because you think Im lying.
Rohan:
Please understand, that we are not authorized to do the same.
Rohan:
I suggest you to contact retailer or you can contact our warranty department for further help.
Rohan:
We won't be able to make any exception in this scenario.
you:
What about those people that have reported that they were able to get a code from customer service chat?
you:
They made an exception and everybody is happy.
you:
No one was affected.
Rohan:
May be the scenarios for them are different.
you:
Nope. They had an invalid code. And almost all from Walmart
Rohan:
Jose! Please understand, nothing can be done.
Rohan:
Okay,
Rohan:
Jose! can you show me the game manual with your signature and todays date on your computer.
Rohan:
?
you:
I dont have a camera
you:
Let me see if I can get some proof
you:
I told you, you think im lying.
Rohan:
Manual showing code with your signature and today's date.
Rohan:
Jose! you are not getting.
Rohan:
Please show me the above requested information, else I'll have to disconnect the chat.
you:
Let me see.
Rohan:
SUre
you:
You're trying to get rid of me.
you:
Just give me a few minutes.
Rohan:
Sure
Desktop Sharing session requested by 'Rohan'. Click here to initiate
Rohan:
Till the time please accept the screen sharing.
you:
Why?
Rohan:
Without screen sharing How can I check the game manual.
you:
Ill link you to the picture
Rohan:
Sorry Jose, I'll have to disconnect the chat.
you:
Why? What?
Rohan:
Seems you are trying to scam in chat support.
you:
Im not lying.
you:
Wow.
Rohan:
Bye! Jose
you:
You just want to get rid of me
Rohan:
You are not providing any proof of purchase to me and we won't accept links to game manual picture
you:
Man this is bs. You know it.
Rohan:
Thank you for contacting EA.
you:
This was a gift. the case was opened. The maual wasnt provided
you:
I am going to report you for horrible service.
you:
You're not helping me.
Rohan:
Jose, then nothing can be done from our side.
you:
Yes there is.
Rohan:
Contact retailer or EA warranty department.
you:
I did.
you:
They directed me to you.
you:
But Im going to have to see who I can talk to about you. You wanted to avoid me. You refused to help me.
Rohan:
Then please contact our warranty department and you will get replaced copy of the game.
Rohan:
Sure, you can provide feedback for me.
Rohan:
After this chat you will receive a survey and you can fill the feedback.
you:
No, Im going to call as many phone numbers as I can to try to get something done about you.
you:
You dont know how to treat your customers with respect.
you:
Im offended
you:
Im surprised that you're a supervisor
Rohan:
Jose! Please understand that this is against our company policy and we won't be able to generate new code in this case.
Desktop Sharing session stopped by 'Rohan'
you:
You wanted to share screens with me, you wanted pictures. I dont think thats company policy
you:
And you treated me like crap.
Rohan:
Yes, it is and that's what I'm following.
Rohan:
It's nothing like that Jose.
you:
No you said that I had to send it to the warranty department. Thats the only way. And you just come asking for pictures and wanting to share my screen.
Rohan:
Now I'll have to disconnect the chat.
you:
No wait.
you:
Why, Im trying to get help.
Rohan:
That's an exception.
you:
What is?
Rohan:
Bye, Jose.
Rohan:
As you are not understanding what I want to say.
Rohan:
Bye
you:
Ok, well see what I can do about you. I got this whole thing recorded
you:
You offended me.
Rohan:
Thank you for contacting EA.
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.

Too long? :carling:

:lol:
.

Non-Prem fag ftw :carling:

Lol, I remember getting asked to share screens, bitch nearly caught me puu.sh'ing a screenshot from a YT LE unboxing haha

That was a lot of effort... :/ It would've almost been more time and cost-effective to buy the game legit!

You shouldn't of told them directly for a code or anything. your supposed to act helpless, Being rude will get you no where.

I kinda see the reason why people do this to get the Special Edition when they didn't pre-order, but that is the whole bonus idea of pre-ordering. They are just doing their job, and the amount of fake chats they get like this per day must drive them insane, not to say that Rohan guy was a massive douche though. If people stopped doing this so much, maybe EA's customer service may be better? No reason for them to treat genuine problems as a joke though.

Wow i have done it twice and they didnt ask all those questions

What you mean to say is people who didn't wisely trust to wait for reviews to buy the game don't get content that was pretty much ready at release. That's a con, to be frank.



That is their job and they're being paid for it. No excuse.



No. Regardless of how much people may be abusing the ability to fool customer support, EA shouldn't be making legitimate gamers pay. That's the wrong way around.

Yeah neither should a lot of publishers/developers, but they still do it. For obvious example, Activision.