Originally posted by AstekZ
it seems to be still happening, and he says his internet connection shouldnt be a problem at all
Hmm that is rather unusual.
Have they got the debug settings setup correctly?
1.First of all go to Debug Settings on the Settings Tab in the XMB.
2.Go to NP Enviroment and make sure it says "np" if not put it.
3.Go to Release Check Mode and select "Development Mode".
4.Then go to Boot Mode and select "System Software Mode".
5.Go to Network Settings for Debug select "Single Settings".
6.Go to Rebug Toolbox and navigate to the "Utilities" tab and go all the way down and on "Change Active PS3ID" select "DEX"
Then obviously spoofing with whatever home brew or app you wish.
This would be the last thing I can think of it being.
If there are still problems try and get then to switch to CEX and see if the problem still persists or maybe switch DEX CFW to another and try again.
Which CFW are they using btw?