Hi, my name is Garcia. How may I help you?
Garcia: Are we still connected ?
JohnnyBoi972: Hello I just got madden 11 and when i tried to use the "redeem code" for online use it doesnt work
Garcia: Please confirm me the code ?
JohnnyBoi972: X90FGRZ98535F43Z
Garcia: Are you the real owner of this code ?
JohnnyBoi972: Yes i am
Garcia: ok
Garcia: Then you must have the game manual and camera to take a picture of the game manual
Garcia: We have already issue a lot of code against this code and also banned a lot of account who contact us
Garcia: with this code and could not show the picture
Garcia: of the game manual showing the cide
Garcia: code
JohnnyBoi972: How would i upload my pic?
Garcia: I am not sure
Garcia: You can send an email to yourself
Garcia: and then send me the pictures
JohnnyBoi972: ???
JohnnyBoi972: What email?
Garcia: Use your camera to take the pictures
Garcia: use your camera or mobile phone
Garcia: or webcam as well
Garcia: then send the picture to your email
Garcia: then open the mail
Garcia: and pictuer will be on the PC
Garcia: and send me the pic
Garcia: We really need to see the picture of the game manual on which this code is written
JohnnyBoi972: I'm not sure how that would work, how would you be able to see the pic on my screen? Shouldn't i send it to an email to EA?
Garcia: Nope
Garcia: Just put it on PC
Garcia: and there is a option to attach file in the chat
Garcia: send me the file
Garcia: and if necessary I will start a screen sharing session
Garcia: to see the picture
JohnnyBoi972: Ok with the code or just the manuel
Garcia: With the code
Garcia: and date and sign
Garcia: near the code
JohnnyBoi972: Ok hold on...
Garcia: and the code on the game manual should be X90FGRZ98535F43Z
JohnnyBoi972: Ok i took the pic how would i upload it to my computer?
Garcia: Send an email to your email id JohnnyBoi972 with the pic
JohnnyBoi972: My camera can't send pics i didnt take it with a phone because i don't have a phone otherwise i would send it to my email
Garcia: I am sorry but we really need the picture otherwise I will have to send the email id JohnnyBoi972 to the disciplanary team
Garcia: They will investigate the issue.
Garcia: And for a new code I will suggest you to replace the game from the retailer
Garcia: If you are able to show me the game manual with the pic
Garcia: I will be glad and fortunate to issue a new code to you
Garcia: otherwise unfortunately
Garcia: I will have to send the email id JohnnyBoi972
Garcia: to the disciplanary department
JohnnyBoi972: Ok so your telling me, that since I can't upload the pic from my camera to my computer to my email to you. That i will be report to EA's "disciplanary" team. My son would like to play his game online. I tried taking my game back to the retailer but they do not accept returns that have been opened. This is ridiculous
Garcia: In this case I will suggest you to send the game to our warranty department.They will send you a sealed copy of the game and you can use that copy to get the game replaced.
Garcia: We have already issued a lot of code against this code
Garcia: therefore we will not issue a new code against this code
JohnnyBoi972: What does that mean? "issued a lot of code against this code"
JohnnyBoi972: This is his first time contacting EA support team. Our last resort that EA told us to go to
Garcia: A lot of players contacted us with the same code and we know from where they got the code and we issued a lot of players a new code against this code as well
JohnnyBoi972: Maybe thats why it doesnt work?
Garcia: Nope
Garcia: This is not a legal code
Garcia: You must login or register to view this content.
Garcia: Check this link as we;;
Garcia: well
Garcia: the code there is X90FGRD98535F43D
Garcia: and you have X90FGRZ98535F43Z
Garcia: Only last letter changed
JohnnyBoi972: That is what is on the back of this manuel
Garcia: I truly beleive
JohnnyBoi972: So you are basically calling me and my son liars?
Garcia: Nope
JohnnyBoi972: Then whats the problem
Garcia: Therefore I am saying you to send the game to our warranty department
Garcia: they will send you a sealed copy of the game
Garcia: and as you a valuable EA customer I am sure that you will send the game
Garcia: to our warranty department
JohnnyBoi972: Even if our game outlasted the 30 day warranty
Garcia: Yes
JohnnyBoi972: They will send a new one with a working code
Garcia: No issue
Garcia: Nope
Garcia: They will send you a sealed copy of the game
JohnnyBoi972: This means new
JohnnyBoi972: ?
Garcia: and you can use that copy of the game to get the game
JohnnyBoi972: with a working copy?
Garcia: replaced
Garcia: and get a new code from the retailer
Garcia: And this will resolve the issuie
Garcia: issue
JohnnyBoi972: My problem is not with the game its with the code. I have went to the retailer we got the game from and they told us they can't do anything as the game is sold and has been opened.
JohnnyBoi972: They told us to contact the link on the back of the manuel You must login or register to view this content.
Garcia: Therefore I am saying you to send the game to our warranty department
Garcia: and then you will have the sealed copy of the game
Garcia: and then contact retailer
Garcia: then he can not say that this is an opened game, right ?
JohnnyBoi972: And where is it, do i have to pay for shipping, and how long would that take. Because this is becoming really intensive on the part of EA
Garcia: Address:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753'
Garcia: Send the game to this addres
Garcia: and it may take 8 to 10 dayd
Garcia: days
Garcia: Thank you for your co operation,.
JohnnyBoi972: 8-10 DAYS?? My son needs to play his madden tournament for super bowl week in 2 days! That he has already paid for.
JohnnyBoi972: I will be calling about this
Garcia: ok
Garcia: Is there anything else I can do for you at this moment ?
JohnnyBoi972: No
Garcia: Thank you for your participation. For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
JohnnyBoi972: You did enough
Garcia: Bye
'' disconnected ('Concluded by Agent'.

Hello,

This message is to notify you the EA account and all personas registered to Johnnyboi.972 have been terminated for fraud.

Recently, this account was used to contact our support team and fraudulently report missing codes for online passes to several EA titles. These codes were provided by the EA support staff but the reports were later found to be fraudulent as no legitimate purchases had been made. The codes generated by the customer support teams were then used on another account and has been subsequently terminated.

Due to the nature of the account termination, this action will not be overturned.

Thank you.

Stephen W.
Customer Support III
Electronic Arts