Believe me, that doesn't work. They don't give a shit about you. They are only into themselves. Write to the executive office. I did this with HP and it worked!. You have to butter these people up first then bring them down. For example : I truly love my PS3. it does everything when it's working. I'v been a fan of the playstation evever since it fist came out. HOWEVER, playstation dissapointed me last night when it didnt turn on. I realy don't want to go out and get a 360 because of this one misfortunate inccident. I also did this kind of charm to Princess cruise lines when experiencing a problem onboard. I waited till I got home and then I wrote a nice letter. They gave me 900 US credit. Im going on the cruise again this year, $900 cheaper! People don't want to hear about negitive things like this food sucks! Even if it does. When the waiter comes to my table and askes how is everything, I tell him for example, everything is fine so far EXCEPT, my steak was too cooked. Then I get free desert, or half off the meal.

Now I'll tell you the secret:
Theres a book from Dale Carnegie : How to win friends and influence people. I read that book a long ,long time ago!