Post: Tips on Talking with Sony
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05-06-2010, 04:31 PM
#1
YourMum12
Grunt
What should i say if the person im talking to just doesnt go along with it or something.
Someone help meh xx
i spoke to sony already and they said it will cost me 135 buck to get it fixed.
05-07-2010, 11:16 AM
#6
xinfectedsoulx
Daddy's home.
05-07-2010, 01:37 PM
#8
smoobies
Keeper
Believe me, that doesn't work. They don't give a shit about you. They are only into themselves. Write to the executive office. I did this with HP and it worked!. You have to butter these people up first then bring them down. For example : I truly love my PS3. it does everything when it's working. I'v been a fan of the playstation evever since it fist came out. HOWEVER, playstation dissapointed me last night when it didnt turn on. I realy don't want to go out and get a 360 because of this one misfortunate inccident. I also did this kind of charm to Princess cruise lines when experiencing a problem onboard. I waited till I got home and then I wrote a nice letter. They gave me 900 US credit. Im going on the cruise again this year, $900 cheaper! People don't want to hear about negitive things like this food sucks! Even if it does. When the waiter comes to my table and askes how is everything, I tell him for example, everything is fine so far EXCEPT, my steak was too cooked. Then I get free desert, or half off the meal.
Now I'll tell you the secret:
Theres a book from Dale Carnegie : How to win friends and influence people. I read that book a long ,long time ago!
Now I'll tell you the secret:
Theres a book from Dale Carnegie : How to win friends and influence people. I read that book a long ,long time ago!
05-07-2010, 03:43 PM
#9
Andros
Body Language Expert
I've a history in dealing with customer service representatives and getting my way..
I can give you a few tips, the rest is up to you:
-Regular CS agents, most often, can't do shit. Unless it's the company's policy to refund or such (and if that was the case, you wouldn't need to be persuasive).
Don't waste your time with them, because there's nothing they can do and besides they don't give a shit: whether you're happy or not, they'll still get their salary at the end of the month, they're not responsible for sales and company incomes.
-Try to get a supervisor on the phone (or write to them). But don't go demanding to have a supervisor on the line and don't be arrogant. If necessary, call multiple times until you find "a sucker" who will get you a supervisor on the phone, or will give you a number/email address.
-If at all possible, talk to them on the phone, DON'T mail.. it is much easier to persuade someone on the phone than in writing. Plus, on the phone you can be anyone you want to be.
NOTE: I'm NOT saying you should pretend to be someone else. I'm just saying that on the phone you can easily sound self-confident, well mannered and "important", even if you're a pathetic little nerd in rl.
Of course it's much harder to do this if you are 14yrs old and you sound like a little kid, because most people won't take you seriously.
-Like Smoobies said, "butter them up" first: these folks hear complaints everyday and they immediately shut the door on your face if you are arrogant, shout etc.
Instead, you should let them know that you are truly disappointed (not pissed), because you've been purchasing sony stuff your whole life. you had psx, ps2, you have the ps3 and your son (or brother) just got a psp for his birthday, you (or your father) bought a 42" Bravia just last christmas and for the first time you're really disappointed.
DON'T ask for a discount or such, at most you can hint that that would please you (though I don't see how they could arrange a discount over the phone, but it's still worth a try). It is important that THEY offer whatever bonus to you.
Among the things I've done, I've got huge discounts, entrance to clubs skpping the line when I was a teenager, managed to exchange stuff months after purchasing it and without the receipt, sometimes even with the new model (like ray-ban glasses lol), got in for free and without invitation at various concerts, WWE wrestling, the italian version of the US emmy awards (multiple times) and so on, so I think I know a thing or two
I can give you a few tips, the rest is up to you:
-Regular CS agents, most often, can't do shit. Unless it's the company's policy to refund or such (and if that was the case, you wouldn't need to be persuasive).
Don't waste your time with them, because there's nothing they can do and besides they don't give a shit: whether you're happy or not, they'll still get their salary at the end of the month, they're not responsible for sales and company incomes.
-Try to get a supervisor on the phone (or write to them). But don't go demanding to have a supervisor on the line and don't be arrogant. If necessary, call multiple times until you find "a sucker" who will get you a supervisor on the phone, or will give you a number/email address.
-If at all possible, talk to them on the phone, DON'T mail.. it is much easier to persuade someone on the phone than in writing. Plus, on the phone you can be anyone you want to be.
NOTE: I'm NOT saying you should pretend to be someone else. I'm just saying that on the phone you can easily sound self-confident, well mannered and "important", even if you're a pathetic little nerd in rl.
Of course it's much harder to do this if you are 14yrs old and you sound like a little kid, because most people won't take you seriously.
-Like Smoobies said, "butter them up" first: these folks hear complaints everyday and they immediately shut the door on your face if you are arrogant, shout etc.
Instead, you should let them know that you are truly disappointed (not pissed), because you've been purchasing sony stuff your whole life. you had psx, ps2, you have the ps3 and your son (or brother) just got a psp for his birthday, you (or your father) bought a 42" Bravia just last christmas and for the first time you're really disappointed.
DON'T ask for a discount or such, at most you can hint that that would please you (though I don't see how they could arrange a discount over the phone, but it's still worth a try). It is important that THEY offer whatever bonus to you.
Among the things I've done, I've got huge discounts, entrance to clubs skpping the line when I was a teenager, managed to exchange stuff months after purchasing it and without the receipt, sometimes even with the new model (like ray-ban glasses lol), got in for free and without invitation at various concerts, WWE wrestling, the italian version of the US emmy awards (multiple times) and so on, so I think I know a thing or two
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