Post: Sony is useless!
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01-16-2011, 08:51 PM
#1
Mr. DarkKV
League Champion
Here's a transcript:
chat id : xx44xxx-xxxx-4xxc-xxxx-xx56xxf6xxxx
Problem : Product freeze's on any disk boot-up.
Abby_ > Hi Kasper. Welcome to Sony Online Support. I'm Abby. Please allow me a moment to review your concern.
Kasper > Ok.. I just want to say my model number was not on the list, so I had too chosse a diffrent one.
Kasper > Hello?...
Abby_ > Thank you for waiting, Kasper . I'm sorry that the PS3 freezes. I'll be glad to assist you with this.
Abby_ > What is the exact Model#.
Kasper > CECH2003A
Abby_ > Thanks for the Model#.
Kasper > No problem...
Abby_ > Kasper, the MOdel# is not recognized in the Sony Database.
Abby_ > Did you purchase the unit in the US?
Kasper > Its a Sony Playstation 3 slim...
Kasper > Yes.
Abby_ > Thanks for the information.
Abby_ > Kasper, the Playstation unit is supported by the Playstation Support Team.
Abby_ > Please contact the Playstation Support Team at 1-800-345-7669 .
Kasper > Ok, thank you.
Abby_ > Mon - Sat 6:00AM - 8:00PM PT Sun 7:00AM - 6:30PM PT
01-16-2011, 09:06 PM
#2
Mr. DarkKV
League Champion
Originally posted by All
so y is sony useless
Did you not read my post? I called them they told me to go to online support... I went to online support and they told me to call them..
01-16-2011, 09:45 PM
#4
Mr.MoldyOrange
I ♥ Mold
For all the retards here, Abby is a machine monitered by a person! He is saying that he called, and they told him to go to online chat. When he went there, they told him to call!!!!!
01-16-2011, 10:04 PM
#6
ResistTheSun
In Flames Much?
Sony bit slow updating the site with PS3 models
Also lol all it did was tell you to phone them. Have you had a go at posting for help here may save you a phonecall
Also lol all it did was tell you to phone them. Have you had a go at posting for help here may save you a phonecall
01-16-2011, 11:06 PM
#7
Mr. DarkKV
League Champion
Originally posted by ZoneHD
Can i ask what is there online chat link?
I wanna have some fun
I wanna have some fun
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Its actually a real person that your talking too.
---------- Post added at 11:06 PM ---------- Previous post was at 10:44 PM ----------
Originally posted by Mr.MoldyOrange
For all the retards here, Abby is a machine monitered by a person! He is saying that he called, and they told him to go to online chat. When he went there, they told him to call!!!!!
Its a real person... I asked.
01-16-2011, 11:52 PM
#9
Hurldoh
Kiss My Country Ass
Originally posted by Mr.
So I called Sony and they told me to contact Sony eChat support and I did....
Here's a transcript:
chat id : xx44xxx-xxxx-4xxc-xxxx-xx56xxf6xxxx
Problem : Product freeze's on any disk boot-up.
Abby_ > Hi Kasper. Welcome to Sony Online Support. I'm Abby. Please allow me a moment to review your concern.
Kasper > Ok.. I just want to say my model number was not on the list, so I had too chosse a diffrent one.
Kasper > Hello?...
Abby_ > Thank you for waiting, Kasper . I'm sorry that the PS3 freezes. I'll be glad to assist you with this.
Abby_ > What is the exact Model#.
Kasper > CECH2003A
Abby_ > Thanks for the Model#.
Kasper > No problem...
Abby_ > Kasper, the MOdel# is not recognized in the Sony Database.
Abby_ > Did you purchase the unit in the US?
Kasper > Its a Sony Playstation 3 slim...
Kasper > Yes.
Abby_ > Thanks for the information.
Abby_ > Kasper, the Playstation unit is supported by the Playstation Support Team.
Abby_ > Please contact the Playstation Support Team at 1-800-345-7669 .
Kasper > Ok, thank you.
Abby_ > Mon - Sat 6:00AM - 8:00PM PT Sun 7:00AM - 6:30PM PT
Here's a transcript:
chat id : xx44xxx-xxxx-4xxc-xxxx-xx56xxf6xxxx
Problem : Product freeze's on any disk boot-up.
Abby_ > Hi Kasper. Welcome to Sony Online Support. I'm Abby. Please allow me a moment to review your concern.
Kasper > Ok.. I just want to say my model number was not on the list, so I had too chosse a diffrent one.
Kasper > Hello?...
Abby_ > Thank you for waiting, Kasper . I'm sorry that the PS3 freezes. I'll be glad to assist you with this.
Abby_ > What is the exact Model#.
Kasper > CECH2003A
Abby_ > Thanks for the Model#.
Kasper > No problem...
Abby_ > Kasper, the MOdel# is not recognized in the Sony Database.
Abby_ > Did you purchase the unit in the US?
Kasper > Its a Sony Playstation 3 slim...
Kasper > Yes.
Abby_ > Thanks for the information.
Abby_ > Kasper, the Playstation unit is supported by the Playstation Support Team.
Abby_ > Please contact the Playstation Support Team at 1-800-345-7669 .
Kasper > Ok, thank you.
Abby_ > Mon - Sat 6:00AM - 8:00PM PT Sun 7:00AM - 6:30PM PT
Did you get HER number?
But yea, stuff like that pisses me off. That happened to me trying to set up a road test for my license. "call here" Now go to the website", "sorry you have to call this number to do that"
The following user thanked Hurldoh for this useful post:
01-17-2011, 01:32 AM
#10
NeedaPVHAXSoon
Guest
you should of told them that they sent you to online chat /facepalm
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