I highly doubt that someone from Sony will actually read this, but ill try anyways. I have been a major supporter of Sony for a long time. You have amazing products and I thank you for putting them out for us. Recently I have been highly disappointed with the PS3.

First you all removed OtherOS which I can completely understand it was a security issue. Hackers were getting to close the the hypervisor.

The 26th of this month you released 3.56 I am HIGHLY disappointed with this. 3.56 disabled us from upgrading our hard drives. Now did you do this maybe to get more people to use the Cloud? I really don't know. I was going to purchase a 360GB hard drive to upgrade but now I can't.

To me it seems as if you don't care about your customers, and I am saddened by this. It is literally making me consider buying a Xbox 360, and I HATE the 360.

Hopefully you can do something with the 3.60 firmware. I doubt you will tho.

Someone you all know at Sony recently said this and I stand by it,
"It's apparent you don't care about your reputation with consumers, and I can almost understand your point there.
Few people consider buying a TV or laptop a moral choice, and the consumer base is quite large.
But talented developers are in much shorter supply, and take it from one personally, who you choose to code for is much more of a moral choice.
The programmers you will one day be looking to hire are the ones reading the tech news sites right now.
And they will remember."

Please Sony get it right before you lose everyone who supports the PS3.

Hello Skyler,

Thank you for writing us with your questions and concerns about upgrading your hard disk drive. I apologize about the inconvenience the update not allowing you to upgrade your hard disk drive has caused you.

The information available to our Consumer Services Department does not suggest that this is a problem PlayStation® owners are likely to experience. Sony Computer Entertainment America (SCEA) strongly supports the quality of its products and backs them with full confidence. However, so we can further research this issue for you, please email back with the following information.

-Manufacturer of HDD
-Manufacturer of Flash Drive used for the update
- Internet Browser used to download the update

Regards,
Nancy M.

Nice letter