Post: My complaint to Sony about new TOS and responce
02-25-2011, 10:45 PM #1
(adsbygoogle = window.adsbygoogle || []).push({}); I am just so sick of sony's shit. I emailed them yesterday and got a retarded response back

Email
Just because you are one of the most popular companies in the world does not mean you can force unfair rules upon us in order to use the online function. I can do whatever I WANT with my property. Once you sell something with your written code and hardware to us you can't stop us from getting whatever we want from it.

Lots of people have done this with Microsoft's Xbox 360. This results in a simple banning from running unsigned code while the unit is linked to the internet.

Now you can say that the newest hacks breeched security to the extent of signing games and therefore making them pirated is why you are suing these people. But it's not.

The first holes in the PS3's were exposed in the 3.41 firmware. You attempted to sue the developers that made a piece of hardware that was compatible with your device. Thats all it was.

Now you are stopping the use of all unapproved devices. I have been completely turned against SONY. The reason I bought your products was because they were so laidback compared to others. I liked that. I liked how you didn't really have to hype up products to get them on everyones mind.

For my next game console I will be buying Microsoft's.
For my next PC I will be buying Toshiba (instead of vaio)
For my next TV I will be buying a Panasonic (superior and cheaper than Bravia)

I will avoid all your products in the future. So will a lot of the people I know.

You have ruined your reputation with a once loyal fan base. The only time I will ever buy your products in the future is to expose there security flaws

Your Sincerely

Response


Hello Niall,

I do apologize for the inconvenience that you have experieinced with the PlayStation(R)3 computer entertainment system. I do understand the frustration that you feel. I value your input and appreciate you bringing this to our attention. Please rest assured that we will convey your feedback to Sony Computer Entertainment America's ("SCEA") appropriate management. If you have any other questions or conmments please let me know.

Thank you for your time and patience.

Regards,
Deanna H.

Jesus......Its like there trying to piss me off with this email back
I will keep this updated with any responces

My response

I bought my PS3 to use Linux on it. I also linked it up with the internet to
stay in touch with my mates online. Then you removed the Linux feature in a
sly update. I didn't expect when my console rebooted I would have lost one
of my favorite and advertised features. Can you understand why I'm
frustrated now? These new terms are unfair. I should be aloud do whatever I
WANT WITH MY PROPERTY. When I buy your product I expect that to be the end
of it. I cannot believe that you are contacting and threatening people that
did what they wanted with they're property. Can you please explain why you
are doing this in normal language? I don't want a reply with a copy and
pasted statement

Sonys robot-

Hello Nial,

Thank you for writing back requesting more information about the removal of the other "OS" feature. I do understand the frustration that you feel. I will be happy to give you more information.

The reason that the other "OS" feature was removed was for security reasons. This removal protects the security of all users that enjoy gaming using Playstation® systems.

If you have any other questions please let me know.

Thank you for allowingme to answer your question.

Regards,
Deanna H.

My agravated response Not Happy or Sad

Try spelling my name right this time yeah? You answered one of my questions among the many that I asked. That is not even a proper answer. If you are so confident that your console was and I quote "unhackable" why did you remove other os? All you have to do is ban anyone that trys to use a modded console on PSN....So will you please explain in average human language the questions I asked you in my previous questions in my last message

Hello Naill,

I do apologize for misspelling your name and for any inconvenience caused by my responses. I recommend that you read the information below.

To protect the intellectual property of the content offered on the PS3 system as well as to provide a more secure system for those users who are enjoying games and other entertainment content on the PS3 system, we have decided to delete the feature to address security vulnerabilities of the system. If a user (of a previous model) updates their PS3 system to ver. 3.21, users will no longer be able to use the “Other OS” feature (or access the data used by the other OS) regardless of what other OS is installed in the system. The update is optional and users can continue to use the “Other OS” feature if they do not update their system software. However, if a user chooses not to upgrade their PS3 systems, some of the features will no longer be available.

For more information please visit the link below.

Installing a different OS or system software
Article Link: You must login or register to view this content.

The reason that the use of unliscensed products happend is that Sony Computer Entertainment America (SCEA) can not guarantee the security or functionality of the products.

If you have any other questions please let me know.

I hope that this information is helpful.

Regards,
Deanna H.

Me

Are you simple? You managed to spell my name wrong again...the point is I
thought it was just a maintenance update and didnt think that you would take
one of my most treasured features off of me. Now your sueing people for
doing their hobby? Just because they are smarter than all of your
programmers. I cannot believe what a greedy corporation you have become.
The main point is Other Os was a key selling point of the PS3 and it is
illegal to remove that. But because you are such a power hungry company you
did it and remained untouched.
I will never buy another Sony product again. That ranges from earphones to
top notch electronics like HDTV's and Gaming Consoles

Hello Niall,

I appreciate you taking the time to email us with your additional concerns and feedback on our previous system updates for your PlayStation®3 computer entertainment system.

However, whenever a system software update is released any changes being made will be in the Terms and Conditions of the system update. When the 3.21 update was released removing all other operating systems, it was stated that all other operating systems will no longer be available for use on the PlayStation 3 system, before the update is processed, causing the consumer to accept this before going forward with the update. Consumers and organizations that were currently using the “Other OS” feature could choose not to upgrade their PS3 systems. Please understand that your concerns have been heard, I will be sure to convey your feedback to the appropriate management.

Regards,
Nancy M.

Changed Operator...That just shows how much they care
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The following 2 users say thank you to VesHo for this useful post:

JamazkieHD, racecar12
02-26-2011, 06:40 PM #11
I'd say that is definitely an auto-response type email.

The following user thanked Playst4tion.com for this useful post:

VesHo
02-27-2011, 12:39 PM #12
yea its so annoying
02-27-2011, 03:03 PM #13
Black-Ops-
I <3 NGU!
You know that your just a person to them, nothing more. Also most of the responses regarding most of the questions here are the same due to Sony probably FAX this to all their representatives to use if needed.

Hope that made sense lol.

Any who, this is just my opinion.
02-27-2011, 04:17 PM #14
racecar12
Do a barrel roll!
Originally posted by VesHo View Post
I am just so sick of sony's shit. I emailed them yesterday and got a retarded response back

Email
Just because you are one of the most popular companies in the world does not mean you can force unfair rules upon us in order to use the online function. I can do whatever I WANT with my property. Once you sell something with your written code and hardware to us you can't stop us from getting whatever we want from it.

Lots of people have done this with Microsoft's Xbox 360. This results in a simple banning from running unsigned code while the unit is linked to the internet.

Now you can say that the newest hacks breeched security to the extent of signing games and therefore making them pirated is why you are suing these people. But it's not.

The first holes in the PS3's were exposed in the 3.41 firmware. You attempted to sue the developers that made a piece of hardware that was compatible with your device. Thats all it was.

Now you are stopping the use of all unapproved devices. I have been completely turned against SONY. The reason I bought your products was because they were so laidback compared to others. I liked that. I liked how you didn't really have to hype up products to get them on everyones mind.

For my next game console I will be buying Microsoft's.
For my next PC I will be buying Toshiba (instead of vaio)
For my next TV I will be buying a Panasonic (superior and cheaper than Bravia)

I will avoid all your products in the future. So will a lot of the people I know.

You have ruined your reputation with a once loyal fan base. The only time I will ever buy your products in the future is to expose there security flaws

Your Sincerely

Response


Hello Niall,

I do apologize for the inconvenience that you have experieinced with the PlayStation(R)3 computer entertainment system. I do understand the frustration that you feel. I value your input and appreciate you bringing this to our attention. Please rest assured that we will convey your feedback to Sony Computer Entertainment America's ("SCEA") appropriate management. If you have any other questions or conmments please let me know.

Thank you for your time and patience.

Regards,
Deanna H.

Jesus......Its like there trying to piss me off with this email back
I will keep this updated with any responces

My response

I bought my PS3 to use Linux on it. I also linked it up with the internet to
stay in touch with my mates online. Then you removed the Linux feature in a
sly update. I didn't expect when my console rebooted I would have lost one
of my favorite and advertised features. Can you understand why I'm
frustrated now? These new terms are unfair. I should be aloud do whatever I
WANT WITH MY PROPERTY. When I buy your product I expect that to be the end
of it. I cannot believe that you are contacting and threatening people that
did what they wanted with they're property. Can you please explain why you
are doing this in normal language? I don't want a reply with a copy and
pasted statement

Sonys robot-

Hello Nial,

Thank you for writing back requesting more information about the removal of the other "OS" feature. I do understand the frustration that you feel. I will be happy to give you more information.

The reason that the other "OS" feature was removed was for security reasons. This removal protects the security of all users that enjoy gaming using Playstation® systems.

If you have any other questions please let me know.

Thank you for allowingme to answer your question.

Regards,
Deanna H.

My agravated response Not Happy or Sad

Try spelling my name right this time yeah? You answered one of my questions among the many that I asked. That is not even a proper answer. If you are so confident that your console was and I quote "unhackable" why did you remove other os? All you have to do is ban anyone that trys to use a modded console on PSN....So will you please explain in average human language the questions I asked you in my previous questions in my last message


hey man i belive that these new tos will be overturned in court eventually i mean just look at the ipod touch. and this message you sent and their response shows just how much sony doesnt care about their consumers.

The following user thanked racecar12 for this useful post:

VesHo
02-28-2011, 05:26 PM #15
Originally posted by racecar12 View Post
hey man i belive that these new tos will be overturned in court eventually i mean just look at the ipod touch. and this message you sent and their response shows just how much sony doesnt care about their consumers.


Yea I do hope so. There such BS. I have updated again

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