2. Announce the PSN Vault - Make people feel safe

The name "PSN Vault" sounds like pure marketing, but the value of assuring users that their credit card and personal information is safe goes beyond the public relations department. People want to know that their data is in secure hands, so coming out with a detailed statement saying just that should be job number two for Sony. Additionally, the name can help sell this so-called "rebuilt security for PSN" as the real deal that won't disrupt future Call of Duty: Black Ops multiplayer sessions.

3. PlayStation Plus free trial for all those affected

This one is just good marketing. The extra-laden PlayStation Plus service costs $50 a year or $18 for a month. Every month, the subscription grants you a few "free" games (if you continue to pay your dues), cloud storage for $150 MB worth of game saves, PlayStation Store discounts, early access to demos and betas and one-hour full game trials for select games. But there's no free trial offer to get us hooked. Seeing how the free downloadable games expire as soon as the PS Plus account does, Sony has the potential to rope in new users who refuse to give up on certain titles, while users have the benefit of trying out a much-ignored feature that is unfortunately behind a pay wall

4. Pull a Microsoft: Give users a free downloadable game

In January of 2008, Microsoft remedied a series of Xbox Live outages during the preceding holidays by offering its users a free XBLA game. The title, from developer Chair Entertainment, was Undertow and it was made available for free for a period of four days. Granted, Microsoft was charging $50 a year for Xbox Live at the time, so Sony doesn't have to give everyone a free game - but it should. A peaceful game like Flower would help soothe everyone's frazzled nerves

5. Don't go after people like George Hotz, then try to hire another hacker who did the same thing to a Motorola product

Ooo. Look at that 21-year-old menace to society! George Hotz, or geohot, decided to take a break from unlocking iPhones and, instead, jailbroke his PS3. He then went on to post a video online, publicly detailing how to access everything that Sony doesn't want you to access inside the machine that you bought. In an attempt to silence Hotz, Sony set out to take him to court.

Trying to take a hacker to court wasn't just a dumb move on Sony's part because hackers everywhere may have messed with the network. It was also dumb because the company tried to hire a hacker who jailbroke the Motorola Xoom tablet. Koushik Dutta was the first person to hack the rival tech company's device, so Sony offered him a job. That offer was turned down by Dutta, who responded with:

"I appreciate that you reached out to me. The opportunity does sound very interesting! However, due to Sony's recent treatment of a fellow hacker, George Hotz, I could not in good conscience work at Sony."

Class move. Sony, you can't sue one hacker and attempt to hire another who is guilty of the same "crime."


There's no question that Sony needs to act in the best interest of its users right now and restoring online gaming with a couple of perks is necessary, even for a free service. I appreciate all of the extra website traffic and visitor feedback, I really do. It's what I live for. However, PlayStation needs to reach out to them - not me. Constant updates on the progress of the servers should have been there from the start. Sony should be letting everyone know that it’s working on the problems at hand, even if it means filming the tech fixes and turning it as a web-based reality TV show. It would sure beat The Tester

well there losing a lot of money for giving psn free to over 70 million people

think of it the other way round for once

on the other hand i think the option of free online gaming

is what won alot of gamers over to go to ps3

or either u played sony playstation systems since day 1 like me

I love ps3 more than xbox only because I don't like xbox controllers :lol: but sonys a multi million or billion $ corporation and very greedy the more money they will lose they might just start to charge :bye:

same reason i hate xbox pads like holding a brick lol

yea sony is greedy

greed takes over customer respect

sony basically cares about its bank balance

it seems sony couldnt give a **** what its customers think or need

so long as sony is selling ps3's there happy

i think thats why they gone down so hard with any 1 who touches a ps3 in any hacking sort of way

stop bitching about sony i'd like to no what one off you's would do if you own'd a multi millionair company would do if some1 hacked you're product.