(adsbygoogle = window.adsbygoogle || []).push({}); Today I decided to call Sony customer support at 1-800-345-7669. I started off being an angry customer complaining how Sony has been a horrible company and has not considered about their customers at all. Later, he transfered me to his manager and he was able to reveal some of the efforts made by Sony to restoring PSN services and protecting their information

He told me that programs for protecting against Identity theft efforts are being made but are at the last item on their agenda. US services has started to roll out but efforts for other regions are not a main priority. He also was able to tell that not to expect PSN to return this week due to the extent of the attack. He was unable to release any more details regarding the attack but he told me that PSN will definately not return this week. He also stated that all the blog posts are pieces of information sent out to their departments to be posted. Most employees know about the situations but are not allowed to release any information. Hence the useless blog posts.

For all of you waiting for PSN, according to Sony's employee, this week does not look so great either.

I am frustrated with the lack of support and efforts made by Sony and I really hope their communications department realizes that If they provide a PROPER update, you will have a lot more supporters on your own side, maybe even your own employees.


Any thoughts? Do you think PSN will return this week or not?

Wow.

You would think Sony being a big company that with the money they have, they'd have this issue fixed the first week. It seems like their a low-budget company who doesn't know what their doing or how to deal with things. Its ridiculous.

why would we belive this shit without source or proof while Sony being not trusted anymore

Chill out man its a free service let them do what they gota do, Geez the people on here would think psn is the only option for them

Well, we don't know who to believe really.
There's so much crap out there that it's Unreal.

Believe and trust nobody, that's what my grandad used to say.

^ Well said. I lost all faith in Sony when they told me offering services to protect identities of its users in all regions was one of the last items on their agenda. I just hope its up by the weekend otherwise, Im switching to the Xbox

Ok, now im getting really pissed. My patient is about as thin as a strand of your hair now. F*CKING SONy

I am just glad that my Xbox Live won't expire until June 1st. I'm hoping PSN will be up before the end of May.

Just serious, get, a, fcking, life! Stop herassing Sony employees..

The manager tells you that most employees know about this but not allowed to tell people, but himself AS MANAGER tells u? xD

well it seems you get more info just by talking to the employees than talking to sony, i think that the employees know more then sony's exectutives