(adsbygoogle = window.adsbygoogle || []).push({}); Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.
Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click You must login or register to view this content. for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.
Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.
Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.
Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.
Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.
Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.

Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.
Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.
Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away. [multipage= IF YOU USED A FAKE E-MAIL ADDRESS READ THIS! ]
PlayStation Network is back online. You will need to download and install a new firmware update before you can sign in to your account. Once the update is installed, you will be prompted to change your password. This procedure is one of the new security measures put in place for your protection. Below are some first steps and tips to get you signed in:

Note: PSN services are gradually being restored to different regions of the country and may not yet be active in your area. Please refer to this coverage map for updates. We thank you for your patience as we work to get you connected again.

Update your password
NOTE: Please do not click the “Forgot your password” button multiple times as this will send a new email request to Sony for every button press. The system will lock you out for a rolling 24 hour period after the third request.
Due to the high volume of password reset requests, there may be a significant delay between pressing the “Forgot your password” button and receiving the password reset email so please be patient.
If you have pressed the “Forgot your password” button multiple times, use the temporary reset link from the LAST email you receive from Sony as it will contain the current and only valid link.

On the PS3, you will be prompted to update to the latest system software. After you update, enter your Sign-In ID and password you will be prompted to change your password. If your account isn't activated with your system (never downloaded anything using this system), an email will be sent with instructions on how to reset your password. Please note that due to high traffic volume following the restoration of some PSN services, it may take up to 24 hours to receive a password reset email.

From a PC, enter your current Sign-in ID and password. A notification will pop up saying an email will be sent to your Sign-in ID (email address) with instructions on how to change your password.

For the PSP system, you will not be able to sign in to the PlayStation Network or change your password. You will have to change your password from a PS3 or from a PC before you can access the PlayStation Network on your PSP system. You cannot change your password from Media Go at this time.

What if I don't remember what email address I used for my PlayStation Network account?
If you don't remember the email address of your PlayStation Network account, there are a couple ways to find out.
If you received the email from us about PlayStation Network and Qriocity being offline, that email address that received it is the one linked to your PlayStation Network account.
Check your past emails looking for emails from "[email protected]". All transactions on the PlayStation Network will generate a confirmation email sent to the email address of the PlayStation Network account.
I provided a fake email address, birthday, and or other identifying information and don't remember it
If you are unable to successfully set a new password using the methods provided, you will have to contact PlayStation support. Before doing so, please have your:
Online ID

Sign-in ID (email address)

Console serial number

Sign up for identity protection
For PlayStation Network and Qriocity account holders in the United States, Sony Computer Entertainment and Sony Network Entertainment International have made arrangements with Debix, Inc., one of the industry's most reputable identity protection firms, to offer AllClear ID Plus at no cost to PlayStation Network and Qriocity account holders for 12 months. To sign up for this complimentary service, please make sure you have the correct email address on file as emails with the voucher code to receive this service will be sent to the email address on file. Click here for more information on the identity theft program.
Edit your billing information
You may wish to edit your billing information which includes your address and credit card info. Click here to learn how.
Update sub account password
Sub account passwords can only be changed by the Master account. Click here to learn how to update the password of your sub account.