We apologize for the difficulty your PlayStation®3 system has experienced with reading discs recently. We understand that it can be frustrating when the system is not working properly. We can definitely give you more information. The PS3™ system software update is intended to improve the features and functionality of the PS3™ system. No data that we've collected indicates that there is any relation between installing the update and disc-reading errors on the PS3™.

We do apologize for any frustration this may have caused you. We can definitely assist you with the games freezing or error codes on your PlayStation®3 system (PS3™). Please attempt the following steps:

If the PS3™ does load another format, we may be able to correct this issue by deleting Game Data Utility for the games experiencing difficulty.

•Go to the Game icon on the XrossMediaBar™ (XMB™)

•Select Game Data Utility

•Find the game title

•Press triangle, then delete.

After deleting the game data, go into Safe Mode and select option 3 (Restore File System). The information below will assist you in accessing Safe Mode.

Using Safe Mode

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If this option does not fix the issue, the link below includes further troubleshooting:

Game not Loading or Playing
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If this is unsuccessful, access Safe Mode again and choose option 5 (Restore PS3™ system). Note: this does delete all data from the PS3™, so you may want to back up your data before performing this step. If you have done all the troubleshooting steps and your games are still freezing, the PS3™ will need to be repaired. Service information is included in the troubleshooting links above.

If you run into any problems setting up service, please respond to this email with your shipping address (note that someone over 18 must be able to sign for the PS3™ upon its return), serial number and model number (located on the back of your PS3™ on the white barcode label), and phone number with best time to reach you (time zone and area code included please), and we will contact you.