(adsbygoogle = window.adsbygoogle || []).push({}); Game Informer reached out to Sony today to find out more about the reports of You must login or register to view this content.. As we mentioned last week, Sony estimates You must login or register to view this content..

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative tells Game Informer. “We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged”


They inquired about repair and replacement times for those consumers that choose to approach Sony directly rather than attempt a fix You must login or register to view this content.. The representative gave us some good news. “SCEA is exchanging units with new replacements for those who call our support line,” he says. “The exchanges are immediate with expedited shipping.”

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Nice to see Sony caring about their consumers.

Yeah Sony are pretty good, In my experiences anyways!

Let's see if Microsoft can do a perfect launch no problems.

I'll to them if they do.

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To be fair, Sony has always had good customer service, from my personal experience they have always helped me out.

If i could, i would have only Sony products in my house

Well that's the impression everyone's got, let's see when they talk figures. Let me guess they sell 1.1 million on launch day just top to Sony lol

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so they must have a secret reserve of ps4 somewhere.

Think they just kept on making them past the cut off point and into the following months. Now they got the bulk of buyers out the way they can produce them at a lower scale. They're now probably thinking of making ps4's with cheaper materials possibly a slimmer design to make it more cost effective. Give it a year or two and we may see one.

If it's anything like ps3 then they have already started brainstorming the ps5.

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I think that's pretty good. Reassuring news too to some people who might of been a little put off by the small problems.


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they best have a lot of spare stock in the uk aswell. because im kicking off if mine turns up broken.

Well if you wait till the release day for Europe and the other country, combine them together and that will be the total release-day sales for the PS4. Pretty sure those added up will double the Xbox One's sale.