Post: Xbox FAQ
04-16-2012, 09:10 AM #1
-Luke
Former Staff
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The Xbox FAQ thread. Hope this helps you guys! Winky Winky

Streaming Media from your PC to your Xbox 360
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I just got a replacement for my broken 360, how do I transfer my game licenses to the new console?
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How do I mute someone that is being rude online?
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How do I set up my wireless adapter?
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I finally got my own 360 how do I get my Gamertag from my friend’s console?
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What do these red flashing lights mean?
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How do I open my NAT if it’s currently moderate or strict?
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Why can’t I download ‘M’ rated content from the Marketplace?
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How do can I transfer content from one hard drive to the new one I just purchased?
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How come after my console has been repaired, some of my arcade titles revert to trial versions and some DLC is no longer playable? How do I fix this?
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How do I file a complaint?
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How do I set up media streaming to my xbox?
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How do I set up sky player and link my account? (UK)
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FAQs about Sky player: You must login or register to view this content.

How do I change my gamertag?
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How do I change my credit card information or remove it entirely?
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Is there a way to make a user stop sending me messages (block communications process)?
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Why can’t I join my friends Party/Private Chat?
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Why can’t I send text/voice messages?
If you have a child account, your parent/guardian may need to enable communication settings. Also, make sure the game you’re trying to play is multiplayer enabled.
Helpful link:
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How do I sync my wireless headset to my xbox?
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What to do when your wireless headset syncs to the ‘Player 2′ spot, yet you only have ‘Player1′ controller synced to your Xbox?
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Can you create your own Gamerpicture?
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How do we change the theme on the dashboard?
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How do I change the email associated with my gamertag?
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How do I install a game to the harddrive?
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How do I connect to xbox live through my laptop with network sharing. Is it possible?
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What limitations are placed on a child account compared to a regular account?
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Where can I find a history of everything I have downloaded?
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Why was my account suspended?
(I do not mean “banned”, but suspended for credit card problems or similar…)
You’ll usually need to either update your existing credit card or provide a new credit card for payment. This will need to be done through Phone Support ( 1-800-4MY-XBOX ), and the agent can take down the information and restore the account.

Can I get support any other way except the phone ?
You can contact the xbox support tweet fleet who are an awesome set of gamers who work for microsoft but are dedicated to assisting ASAP and also aware of the issues as first and foremost they game.
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---------- Post added at 04:10 AM ---------- Previous post was at 03:53 AM ----------

International Xbox Support Numbers

Australia
Hours of operation:
7.00am to 9.00pm - Monday to Friday
9.00am to 5.00pm - Saturday and Sunday

Xbox or Games for Windows Support
(02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741


Belgium
Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00

Phone Numbers
+32 27106180 or 0800 7 9790
Hearing impaired (TTY) 0800 9791 7
Luxembourg customers only
3420808165 or 8002 1013


Brazil
Hours of operation:
Not listed
Phone Numbers
Phone: 0800 891 9835


Canada

Hours of operation:
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Xbox Support Phone Numbers
Toll free: (800) 4MY-XBOX or (800) 469-9269
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Games for Windows Support Phone Numbers
Toll free: (877) 274-4349



Czech Republic
Hours of operation:
Monday - Friday: 8:00 a.m. to 4:00 p.m.
Saturday: Closed
Sunday: Closed

Phone Numbers
239 000 459 for calls from mobile phones
800 142 365 for free calls from fixed lines


Chile
Hours of operation:
Not listed

Xbox Phone Numbers:
Direct Dial: 1230 020 6001

PC Games
1230 020 6001


Columbia
Hours of operation:
Not listed

Phone Numbers
Direct Dial: 01 800 912 1830


Denmark
Hours of operation:
Monday-Friday: 8:00 to 4 p.m.
Saturday: Closed
Sunday: Closed

Phone Numbers
+45 38487393
or 80 88 40 97
Hearing impaired (textphone): 8088 4098
*Note that if you call us from a cell phone, your ISP charge extra fee. Contact your ISP for more information.


Germany
Hours of operation:
08:00 - 21:00 clock Monday to Friday
08:00 - 19:00 clock (Saturday) / 09:00 - 17:00 clock (Sunday)

Phone Numbers
Toll Free: 0800 181 2968
Direct dial: 49 695 007 0422
Hard of hearing (text phone - TTY): 0800 1 81 29 75


English (Hong Kong S.A.R)
Hours of operation:
Monday to Friday 10:00 am to 7:00 pm

Xbox Support phone support:
30,714,868

Spain
Hours of operation:
Monday to Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-17:00

Phone Number
900 94 8952 *
900 94 89 53 * Hearing impairment (TDY device):

* Please note that access to free telephone number may not be possible in some mobile phone networks. If you call from a mobile phone, you may apply your service provider charges. Contact your service provider for more information.


Greece
Hours of operation:
Support is available with pictures.
Monday-Friday: 09:00-17:00
Saturday: closed
Sunday: Closed

Phone Numbers
00800 44 12 8732
For the hearing impaired (TTY device) : 00,800 on the 12th 44 8733

Keep in mind that if you call us by phone, may incur additional charges from your service provider for mobile phone service provider. Contact your mobile provider for more information.


France
Hours of operation:
Monday-Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-17:00


Phone Numbers
+33 155 698061
Hearing impaired (TTY) 0800 915 410


Hong Kong S.A.R.
Hours of operation:
Monday to Friday 10:00 am to 7:00 pm


Phone Numbers
30,714,868


India
Hours of operation:
Monday to Friday 9.00am - 6.00pm

Phone Numbers
Toll free: 000-800-440-1179
Toll free: 1 800-11 11 00 (press 7 for Xbox Support or Games for Windows Support)
Toll number: 080 40103000 (press 7 for Xbox Support or Games for Windows Support)
Toll free: 1 800-102 1100 (press 7 for Xbox Support or Games for Windows Support)


Ireland
Hours of operation:
Monday-Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-17:00


Phone Numbers
(01) 2420758 or 1 800 509 186
Hearing Impaired (TTY device): 1800 509197


Italy
Hours of operation:
Monday - Friday: 8:00 to 9:00 p.m.
Saturday: 08.00-19.00
Sunday: 09.00-17.00


Phone Numbers
+39 0269633724
or 800 787614
Hearing Impaired (TTY device): 800 787 615


.
Japan
Hours of operation:
10 am to 6 pm from Monday to Saturday (excluding holidays).


Phone Numbers
Toll Free: 0120-220-340 (from mobile phone 03-5767-4551)


Korea
Hours of operation:
Customer Support Hours of Operation: Monday - Friday (09:00 - 18:00), Sat (09:00 to 12:00), public holidays, except Sundays


Phone Numbers
791 080 0880 (toll free) / 02-3483-7138 (General Telephone)


Hungary
Hours of operation:
Monday to Friday from 8:00 to 16:00
Saturday: closed
Sunday: Closed

Phone Numbers
06 80 018590
1 777 4933

Please note that mobile phone calls made for the telephone service provider may charge an additional fee. For more information, contact your service provider.


Mexico
Hours of operation:
Not listed

Phone Numbers
Direct Dial: 001 866 745 8312


Netherlands
Hours of operation:
Monday - Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-17:00


Phone Numbers
+31 202036606
Impaired (textphone): 0800 023 3895


New Zealand
Hours of operation:
9.00am to 9.00pm - Monday to Friday
9.00am to 5.00pm - Saturday and Sunday


Xbox or Games for Windows Support
Direct dial: 0508 555 592


.Norway
Hours of operation:
Monday-Friday: 8:00 a.m. to 4:00 p.m.
Saturday: Closed
Sunday: Closed


Phone Numbers
Direct dial: +47 23 16 25 54
Free: 800 14174
TTY (text telephone): 800 14175

Note that if you call them from a mobile phone, additional charges incurred by the service provider. Contact your service provider for more information.


Poland
Hours of operation:
From Monday to Friday: 08:00-16:00
Saturday: Closed
Sunday: Closed


Phone Numbers
00800 441 17 96


Portugal
Hours of operation:
Monday to Friday: 09:00-17:00

Phone Numbers
+351 214154303
or 800 844 059
Listening Difficulties (TTY): 800 8 44 060


Russia
Hours of operation:
Monday through Friday, 09:00 - 17:00 (Moscow time)
Saturday: closed
Sunday: closed

Phone Numbers
+7 (499) 922 87 07


Switzerland
Hours of operation:
08:00 - 21:00 clock Monday to Friday
08:00 - 19:00 clock (Saturday) / 09:00 - 17:00 clock (Sunday)

Phone Numbers
Toll Free: 0800 83 6667
Direct line: +41 44 654 5357


Singapore
Hours of operation:
Monday to Friday 9.00am - 6.00pm


Xbox or Games for Windows Support Phone Number
6622-1626


Slovakia
Hours of operation:
Monday - Friday: 8:00 to 16:00
Saturday: closed
Sunday: Closed

Phone Numbers
0800 004 557


South Africa
Hours of operation:
Monday-Friday: 10:00-18:00
Saturday: Closed
Sunday: Closed

Phone Numbers
0800 991 550


Finland
Hours of operation:
09:00-17:00 on weekdays
Sunday: Closed
Sunday: Closed

Phone Numbers
358 969379415 or 0800 1 19 424
Hearing impaired (TTY device): 0800 119 425.


Sweden
Hours of operation:
Monday-Friday: 8:00 a.m. to 9:00 p.m.
Saturday: 08:00 to 19:00
Sunday: 09:00-17:00

Phone Numbers
+46 8 58 53 65 24
Hearing Impaired (TTY device): 020 79 11:34 a.m.


Taiwan
Hours of operation:
9:00 - 18:00 (Monday to Friday)

Phone number
00801444231


United Arab Emirates
Hours of operation:
Saturday - Wednesday 10:00-18:00 Thursday - Friday closed. Saudi Arabia
Sunday - Thursday 11:00-19:00, Fri-Sat Closed. United Arab Emirates


Phone numbers
United Arab Emirates: 800 0 441 1942
Saudi Arabia: 800 8 443 784


United Kingdom
Hours of operation:
Monday-Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-17:00

Phone Numbers
020 7365 9792 or 0800 587 1102
Hearing Impaired (TTY device): 0800 5871103


United States
Hours of operation:
9 am to 1 am Eastern Time
6 am to 10 pm Pacific Time

Xbox Support
Toll free: (800) 4MY-XBOX or (800) 469-9269
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Games for Windows Support
Toll free: (877)-274-4349
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The following 2 users say thank you to -Luke for this useful post:

Mr-Speedy, Otib
04-29-2012, 09:34 PM #2
Mr-Speedy
U wont @ me doe
My Hoe :happycry: I love the thread. Happy

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