(adsbygoogle = window.adsbygoogle || []).push({}); Okay NGU, you are my last hope. I have a HP Laptop (Compaq nw9440) and I have windows 7 installed on it. But I have been told I have multiple viruses on it? I knew this already because when I start my laptop up after the login screen I just get a black screen with only the mouse cursor active. I spoke to a microsoft 'specialist' and he said I had polymorphic viruses and wanted me to pay him $250 to remove them. I think I got sent these viruses through skype but i am not sure. I really need to fix it because at the moment I am broke and can't pay to get it fixed or buy a new computer. Does anybody at all know how I can fix this? Even if it means reinstalling windows I do not care I just want it fixed. PS I dont have a Windows 7 installation disk and System Recovery does not work. Please help?

Hope it can be fixed. It may not be a virus I don't know.

should have cracked malaware anti virus

Yeah, but thats not going to help me now? Please dont post if you cant help.

just reinstall windows 7 or upgrade to windows 8

try re install windows like above if that doesn't work its not worth 250 to get fixed, sell it, take to a computer store to get it fixed for a little less or just buy another labtop.

Can you still use it? Give as much details as you can please. I'll try to help my best c:

You can go and download a OEM copy of Windows 7 32 or 64 bit (whichever your system is) and then reformat your computer. You will have to mount them onto a DVD (4.7gb). Reformat your computer and then either buy a serial or using a Win Loader.

You will have to reformat your system. If you don't have or want to torrent it, you can always install Linux on your system until you find someone with a Win Disk.

Yeah I can use it, after I have Ctrl Alt Deleted and started a new explorer.exe task. BTW everyone else who said reinstall... That is out of the question.

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Hope you get help eventually! There will be someone on NGU to help you out