Originally posted by getxscared
Okay, so I ordered a 'Like-New' copy of Cod4 from an official business on Amazon. When I received the game, it froze the first few times I used it. I washed it with some Windex, and it worked for the most part, but it still momentarily will freeze.
So what I did:
I left some feedback saying what had happened. The company e-mailed me, and said that they could give me a refund and let me keep the game, or they could send me another copy of the game. I chose the extra copy and said I'd take it because it would be a backup if the one that they sold me would stop working.
About 2-3 days later (today), I was e-mailed again, they said that they ordered another like-new copy for me, and that when I receive it, to make sure it works, then send their copy back. I don't want to do this, and I made that clear to them in the e-mail before.
*They requested that I remove the negative feedback that I left them, and I already did that, and it is permanent.
My options:
1. Send it back if the other one works.
2. Tell them I threw the game away because it stopped working.
3. Keep both and ignore the seller.
4. Tell them that I deserve both copies since I removed my negative feedback.
I am on edge about what I should do, but I feel that they should let me keep both games since they offered a full reimbursement to me. I could use a little guidance though.
They gave you a replacement for free, which they should have done. But you are obligated to send them back the copy that doesn't work. If you say you want to keep it, it probably sounds like you are going to keep it, give it to a friends, and scam them.
You have to look at it from both viewpoints. You may feel entitled to the extra game since it didn't work the first time, but you need to comply and send them the copy that didn't work. They were compliant in sending you a nice email for a free replacement. You should be kind and email them back. Say you are willing to give them the faulty copy back.