It worked fine for me, here is the proof:
You must login or register to view this content. Shalini: Hi, my name is Shalini. How may I help you?
You must login or register to view this content. 2407885658: Hi shalini! I need your help
You must login or register to view this content. Shalini: Sure.
You must login or register to view this content. 2407885658: I bought a game for my son and when he tried to redeem his code on the ps3 it says that is not valid, can you help me?
You must login or register to view this content. Shalini: May I know the name of the game?
You must login or register to view this content. 2407885658: Sure, in the box says...
You must login or register to view this content. 2407885658: Battlefield: Bad Company 2 (Ultimate Edition)
You must login or register to view this content. Shalini: Okay.
You must login or register to view this content. Shalini:
Please provide me the picture of the game manual showing the code printed on it.
You must login or register to view this content. 2407885658: Sure... wait while I get the camera
You must login or register to view this content. Shalini: Sure.
You must login or register to view this content. 2407885658: Ok, Ill send it to you, wait a second
You must login or register to view this content. Shalini: Sure.
You must login or register to view this content. File attachment upload has started.
You must login or register to view this content. The file CameraPictures-101011254.jpg (102.05KB) was received.
You must login or register to view this content. Shalini: Thank you for providing me the information. Please stay online while I look into your issue.
You must login or register to view this content. 2407885658: Did you receive it?
You must login or register to view this content. 2407885658: ok
You must login or register to view this content. Shalini: Kindly try using ********************
You must login or register to view this content. 2407885658: Let me ask my son; please hold on
You must login or register to view this content. Shalini: Sure.
You must login or register to view this content. 2407885658: THANK YOU SHALINI! how can I regret you?
You must login or register to view this content. Shalini: My pleasure.
You must login or register to view this content. Shalini: It was my pleasure to assist you today. I would appreciate if you could take some time to fill our customer service survey that you would receive in your email .
You must login or register to view this content. 2407885658: My son thanks you
You must login or register to view this content. 2407885658: No problem, Ill fill it
You must login or register to view this content. Shalini: Wish him a very happy gaming!
You must login or register to view this content. 2407885658: Thanks again... bye! ^^
You must login or register to view this content. Shalini: Thanks for contacting EA chat support.
Have a nice day!!
You must login or register to view this content. Shalini has disconnected.
So.. be quick and dont act like a noob, If you talk with "Bharat" just dont talk to him.
Hi, my name is Bharat. How may I help you?
2407885658: Hi Bharat, I just bought a game for my son and he tells me that he has one code and cant redeem it
2407885658: He sent me the code right here
2407885658: via email
Bharat: Could you please let me know the code?
Bharat: Also let me know the name of the game?
2407885658: Sure Bharat, let me check my email
Bharat: Okay
2407885658: It says: "Hi mom, thanks for sending me the game, its awesome but I have 1 trouble: the Battlefield Bad Company 2 Ultimate edition VIP Code isnt working and as you know I cant ask support here in Venezuela, so can you ask to change the code?: ****************"
Bharat: Please wait while I check the code
Bharat: Could you please let me know from where did you purchased the game?
2407885658: I got it in Amazon.com
Bharat: I have looked in the records and found that the code is showing invalid.
Bharat: Do you have the game manual and purchase receipt?
2407885658: I can tell my son to send the game manual here
2407885658: I mean, the photo
2407885658: He's living with his grandpa in Venezuela ^^
Bharat: In order to extend assistance in the matter, I request that you provide us a scan copy of the manual (where the code is printed) and of the purchase receipt. Also, it is requested that you put your signature on the documents before scanning it. Once you are ready with the documents, please let me know so that I can check the documents.
2407885658: Ok.. Ill tell him, can you wait... 5 minutes?
Bharat: Sure
2407885658: He tells me that he has no receipt, is there any problem? he has the another part.
2407885658: the game manual
Bharat: Yes, that would help
2407885658: He just send me a photo of the game.. what do I do now?
Bharat: Please attach and send it via attachment in this chat window
2407885658: I guess I sent it
Bharat: Let me check it
Bharat: I am sorry this is not a valid game manual
2407885658: Excuse me?
2407885658: What do you mean?
2407885658: (Sorry for my english, Im not from USA)
Bharat: I mean to say that if you purchase battlefield bad company 2 ultimate edition from origin then only you get Vietname VIP code
2407885658: No no no no! Its a ps3 game! haha excuse me I forgot to tell you that
Bharat: Okay
Bharat: In this case I would suggest you to contact Amazon.com and get the game replaced
2407885658: But the game is okay, but when my son tried to redeem the code it says its unvalid
Bharat: Please contact the retailer and the issue should be resolved
2407885658: But why? please its a gift for my son, I wont pay the shipping from venezuela to Canada just for a code :\... it would just be expensive,
2407885658: cant you just give me a code and replace the malfunctioning code?
Bharat: No, that is not possible
Bharat: Without a valid game manual we cannot submit a request for a new code
2407885658: I told you that is a PS3 game Bharat, not a Origin game or whatelse it is :\
2407885658: He got a sealled game, un-opened and cant redeem the code.
2407885658: Hello?... :\
2407885658: I really hope I can get a new code. I don't like all of this New-age code stuff...it just needs to be patched into the game or something...I've heard of a few other people that had troubles with this and they told me to check here.
Bharat: Please contact your retailer
Bharat: Is there anything else I can help you with today?
2407885658: I called the seller and they told me to go to the EA.com and ask support or call, just what Im doing.
Bharat: I am sorry we cannot assist you further in this regard
2407885658: So, I've got scammed by you?
2407885658: I'll make sure this wont end here, Me and my son will never buy another game from you; I though you could help me but no, this is unfair.
2407885658: Amazon.com wants every order to go as smoothly as possible, but in rare cases, disputes will occur. Since the sales agreement is between the buyer and the seller, Amazon.com cannot intervene in the event of a dispute. Buyers should contact their seller with questions about an Amazon Marketplace or Merchant order.
Bharat: Thank you for your participation. Have a wonderful day. For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
Bharat: Bye and take care
So they can give you the code OR link a VIP code to your account if they ask you for EMAIL and PSN ID like this:
[TD="bgcolor: #CCBBCC"]Chat Transcript[/TD]
[TD="bgcolor: #CCBBCC, align: right"]09/09/2011 09:29 PM[/TD]
[TD="colspan: 2"]Hi, my name is Kartik. How may I help you?
2281023991: Hi, I bought a game for my son and 1 hour ago he told me that his "VIP code" wasnt working, may I get some help from you? thanks!
Kartik: Okay
Kartik: can I've the vip code let me check it for you.
2281023991: Ok, wait a second
2281023991: ****************************
2281023991: Are you there Kartik?
Kartik: Thank you for providing me the information. Please stay online while I look into your issue.
Kartik: Thank you for your waiting
Kartik: The above code is invalid
Kartik: Please recheck and provide me the correct code
2281023991: Thats the code... and my son says that in the game, when he redeems the code says that is not valid
2281023991: Its a ps3 game.
2281023991: Says -in spanish- that java its blocked...
2281023991: Someone in there?
Kartik: install the java
Kartik: yes I am here
2281023991: Yeah, Im downloading it.
Kartik: can you provide me the scan copy of the game manual showing the vip code ?
2281023991: I guess it will ask me to close the navigator
2281023991: I dont have a scanner, is ok if I use a webcam?
2281023991: ...
Kartik: sure
2281023991: Ok, wait 1, 2 minutes
Kartik: and please provide me your psn id and your EA E-mail account as well
Kartik: Sure take your time.
2281023991: Hi, I dont know my sons psn id and he is not home right now, but this is his email: xxxxxxxxxxxxxxxxx
2281023991: I'll attach the photo
2281023991: Did you get it?
Kartik: Yes, but it's clearly seems some modification
2281023991: Excuse me?
Kartik: The codes are not actually inscribe on the game manual it's showing modified.
Kartik: Thank you for providing me the information. Please stay online while I look into your issue.
2281023991: Huh, I didnt took the game.
2281023991: I only grab the cartoon (Dont know how to tell it) and took the photo
Kartik: Thank you for your waiting
Kartik: I've made some changes now ask your son to login into the game he should be able to access the vip maps
Kartik: let me know once you verified
2281023991: With this code, allright?
Kartik: No code reqired I've manually entitled the vip features to the above account.
2281023991: He's not in home right now, how can I contact you?
Kartik: required
Kartik: No worries now he should be able to access the vip maps
2281023991: Ok Kartik, thank you
2281023991: hope it works
2281023991: What does "Off the record" means?
Kartik: Sure it will work just ask your friend to use the correct account name
Kartik: and should be able to access it
2281023991: Ok... thank you!
'2281023991' disconnected ('Concluded by End-user'
.[/TD]
---------- Post added at 01:44 AM ---------- Previous post was at 01:43 AM ----------
[TD="bgcolor: #CCBBCC"]Chat Transcript[/TD]
[TD="bgcolor: #CCBBCC, align: right"]09/09/2011 09:29 PM[/TD]
[TD="colspan: 2"]Hi, my name is Kartik. How may I help you?
2281023991: Hi, I bought a game for my son and 1 hour ago he told me that his "VIP code" wasnt working, may I get some help from you? thanks!
Kartik: Okay
Kartik: can I've the vip code let me check it for you.
2281023991: Ok, wait a second
2281023991: YTNK-A9CF-U385-C25U
2281023991: Are you there Kartik?
Kartik: Thank you for providing me the information. Please stay online while I look into your issue.
Kartik: Thank you for your waiting
Kartik: The above code is invalid
Kartik: Please recheck and provide me the correct code
2281023991: Thats the code... and my son says that in the game, when he redeems the code says that is not valid
2281023991: Its a ps3 game.
2281023991: Says -in spanish- that java its blocked...
2281023991: Someone in there?
Kartik: install the java
Kartik: yes I am here
2281023991: Yeah, Im downloading it.
Kartik: can you provide me the scan copy of the game manual showing the vip code ?
2281023991: I guess it will ask me to close the navigator
2281023991: I dont have a scanner, is ok if I use a webcam?
2281023991: ...
Kartik: sure
2281023991: Ok, wait 1, 2 minutes
Kartik: and please provide me your psn id and your EA E-mail account as well
Kartik: Sure take your time.
2281023991: Hi, I dont know my sons psn id and he is not home right now, but this is his email: [EMAIL="[email protected]"][email protected][/EMAIL]
2281023991: I'll attach the photo
2281023991: Did you get it?
Kartik: Yes, but it's clearly seems some modification
2281023991: Excuse me?
Kartik: The codes are not actually inscribe on the game manual it's showing modified.
Kartik: Thank you for providing me the information. Please stay online while I look into your issue.
2281023991: Huh, I didnt took the game.
2281023991: I only grab the cartoon (Dont know how to tell it) and took the photo
Kartik: Thank you for your waiting
Kartik: I've made some changes now ask your son to login into the game he should be able to access the vip maps
Kartik: let me know once you verified
2281023991: With this code, allright?
Kartik: No code reqired I've manually entitled the vip features to the above account.
2281023991: He's not in home right now, how can I contact you?
Kartik: required
Kartik: No worries now he should be able to access the vip maps
2281023991: Ok Kartik, thank you
2281023991: hope it works
2281023991: What does "Off the record" means?
Kartik: Sure it will work just ask your friend to use the correct account name
Kartik: and should be able to access it
2281023991: Ok... thank you!
'2281023991' disconnected ('Concluded by End-user'
.[/TD]