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Source: You must login or register to view this content. // By: 420 // April 27th, 2011.

In the moments after PSN Network was taken down, but before Sony warned their customers of an ‘external intrusion.’ what really happened? SCEE head of communications Nick Caplin shed a bit of light on the details this morning in a European PlayStation blog. As said by Caplin, the company’s communication was a failure for they did not instantly prepare for the worst. Caplin noted, “"There's a difference in timing between when we identified there was an intrusion and when we learned of consumers' data being compromised.” He furthermore added that Sony knew about the “illegal intrusion” on April 19th, which led to "subsequently shut the services down." However, the official FAQ’s posted in Caplin’s original post stated the knowledge of an intrusion between the 17th and 19th, of April. He stated that after shutting down PSN and Qriocity, “"It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach."

The FAQ in addition notes that the services will remain on lock until Sony has verified “smooth operation.” Sony wants to assure the security of it’s network before going back online. Customers that were looking for a refund are bound to strike out of luck because Sony stated that they “will assess the correct course of actions" concerning requests in such nature when "full services are restored.”

UK's Information Commissioner's Office’s ICO noted in a statement to Eurogamer, “We are contacting Sony and will be making further enquiries to establish the precise nature of the incident before deciding what action, if any, needs to be taken by this office.” One US senator some what campaigned this issue in a political way and it looks like the one’s in the UK are eager as well to follow suit.

Nice photo

OT: Sony are idiots. How could they let somebody hack into the server and get all of our credit card details.. Honestly

Well Sony, you just f*cked us, next time use a condom because I don't wanna get knocked up. Next time bring some smokes because I love to take a smoke right after I get f*cked!

It was in the newspaper in the UK, and it said that even tho all names, addresses, date of births were compromised, it doesnt believe credit card info was, but it cant rule it out, so the paper goes "some people have gone and replaced their debit cards, but there is no reason to do this yet" Well, if its not ruled out that card info was compromised, shouldnt this be a top priority? Stupid papers. >.>

ehh they just got our psn id,email,password,date of birth,address but as far as card info i dont they could have sony protected the cc's but who knows maybe he got it or not? im not worried about it though i always used psn cards that hacker can take a non working psn card and wipe his butt with it for all i care

sony is taking way too long to get psn up

This was just on the news in ireland well the tv news where you press 101 or whatever it is

it might as well be..

ontopic - sony 1 of the biggest companys and a well reconised company have poor customer services.. sometimes they left us without updates for over 24 hours.. this is the internet the mods on the playstation site could be sitting on the toilet squeezing 1 out and can still update the website/twitter/facebook feeds i think sony have let their customers down 100% i doubt ill ever buy anything sony from the shop again.. not after this i am 100% disapointed.

I think it's in the wrong section, but nice photo though PSN, should get up soon now, hopefully

F u c k psn