Post: Another email reply from SCEA
01-21-2011, 04:33 AM #1
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Originally posted by another user
A friend of mine has recently installed a CUSTOM FIRMWARE onto my PS3 while he was at my house. I have read forum threads about this custom firmware, where people say my PSN account will be banned for using it.

If I update to OFFICIAL FIRMWARE 3.55 will my PSN account still be banned?


Originally posted by another user
Hello Joseph,

Sony Computer Entertainment America (SCEA) does not recommend downloading any unauthorized software (i.e. games, movies, applications, etc.) for the PlayStation(R)3 computer entertainment system from the Internet. These software downloads have not been officially tested nor approved by SCEA and may cause damage to the PS3™system. The only approved PS3™system software updates can be found on PlayStation 3 system software update.

IMPORTANT: Any damage caused to the PS3™system due to unauthorized software / firmware downloads will VOID the Limited Sony Warranty for the PS3™system and may deem it to be unserviceable by our service department.

As far as your question regarding being banned from the PlayStation(R)Network for the use of custom firmware. I can not guarantee nor deny that you may or may not be banned from the PSN for the use of custom firmware. I apologize for any inconvenience this issue has caused. Please let me know if there is anything further I can assist you with.


Regards,
Amanda F


My last reply, just sent:

Originally posted by another user
Even if I'm now on the OFFICIAL 3.55 FIRMWARE I might still be banned?


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Just letting you guys know..SCEA still hasn't come up with a decision about banning users. Don't worry too much yet.
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The following 11 users say thank you to boomboomboom for this useful post:

+vA.LooSe, eekndot, IW_JOSH, krazyfoolof2010, lil_stewie, lostcaptain, smushpie, toppdogg93, tripletriplehh, viralhysteria, ZoneHD
01-25-2011, 04:22 AM #2
viralhysteria
74261700027
Thanks for an email with actual picture proof, someone's looking for +rep
01-25-2011, 04:26 AM #3
Cool.. Hey does anybody know how to rep someone? Im a noob:dunce:
01-25-2011, 04:29 AM #4
viralhysteria
74261700027
Originally posted by tripletriplehh View Post
Cool.. Hey does anybody know how to rep someone? Im a noob:dunce:


Just thank the post, it will add to his rep
01-25-2011, 04:49 AM #5
MrAnonymous
Pokemon Trainer
Originally posted by boomboomboom View Post
My last reply, just sent:



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Just letting you guys know..SCEA still hasn't come up with a decision about banning users. Don't worry too much yet.



What you posting absolute bullshit for? I've sent Sony emails about this to see what they would say and bingo I never got a reply back.

Don't listen to these people folks, Sony don't reply if it's about hacks.
01-25-2011, 04:59 AM #6
viralhysteria
74261700027
Originally posted by MrAnonymous View Post
What you posting absolute bullshit for? I've sent Sony emails about this to see what they would say and bingo I never got a reply back.

Don't listen to these people folks, Sony don't reply if it's about hacks.


I wouldn't be so sure. i've sent numerous emails to Sony in the past regarding hacks and they reply no problem. It depends EXACTLY what you're talking about.
01-25-2011, 05:10 AM #7
Originally posted by MrAnonymous View Post
What you posting absolute bullshit for? I've sent Sony emails about this to see what they would say and bingo I never got a reply back.

Don't listen to these people folks, Sony don't reply if it's about hacks.


Would you want me to provide the email header information? Don't post useless shit when you have no idea what you're talking about. The idiocy of some members are just sky-high..
01-25-2011, 05:55 AM #8
Is it just me, or does Amanda K sound like a bitch? :confused:
01-25-2011, 06:49 AM #9
Originally posted by another user
Hello Joseph,

As much as we would like to address all of your questions, there are certain topics that are simply out of the scope of this department within Sony Computer Entertainment America (SCEA). You have reached the Consumer Services Department within SCEA, and we handle all general inquiries for our PlayStation(R) family of products, warranty and repair information, installation and troubleshooting, general corporate business inquiries, and third party software referrals, just to name a few.

Very specific questions on any particular product (e.g., manufacturing process), programming details of software or hardware, 'reasons or beliefs' on why a product did or did not include certain features, personal opinions, and personal contact information for developers, publishers, and other company employees, are some of the topics that cannot be addressed. Also, there are certain topics that we may not be able to address due to the fact that they are confidential and proprietary to SCEA.




Regards,
Jason F.


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Meh, what a horrible response.
01-25-2011, 06:56 AM #10
MrAnonymous
Pokemon Trainer
Originally posted by boomboomboom View Post
Would you want me to provide the email header information? Don't post useless shit when you have no idea what you're talking about. The idiocy of some members are just sky-high..


I've emailed sony TWICE if they would ban us for installing custom firmware, that was 2 weeks ago and I'm still waiting for a reply. They never ever reply to my emails if it's about hacks.

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