Originally posted by another user
Hello Joseph,
As much as we would like to address all of your questions, there are certain topics that are simply out of the scope of this department within Sony Computer Entertainment America (SCEA). You have reached the Consumer Services Department within SCEA, and we handle all general inquiries for our PlayStation(R) family of products, warranty and repair information, installation and troubleshooting, general corporate business inquiries, and third party software referrals, just to name a few.
Very specific questions on any particular product (e.g., manufacturing process), programming details of software or hardware, 'reasons or beliefs' on why a product did or did not include certain features, personal opinions, and personal contact information for developers, publishers, and other company employees, are some of the topics that cannot be addressed. Also, there are certain topics that we may not be able to address due to the fact that they are confidential and proprietary to SCEA.
Regards,
Jason F.