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.....

My 80GB ps3 is now broken! Was playing some COWAW when it froze and kicked me from gameplay. I then restarted ps3 it loaded fine, then after like 3-4minutes the screen started changing colors to Blue, Green (Lots of Green Circles), Yellow, and a few other colors. Then shortly after that started having designs appear as well that looked just like the Matrix Coding that flutters down from the top of screen. So after calling Playstation Customer Support and realizing I was never going to make it out of their automated customer support. So i then called a different number and spoke with this lady that was definetly not in the u.s. And well she tried telling me I had to hang up with her and call them back, so of course im not going to call them back. So me and this lady i could barely understand went back and forth about how she was useless and supposably she didnt have a manager or anyone thats higher then her, as well as I couldnt get her name, I.D number for employment identification, or even a location of the center. She was contradicting her self practically the whole time i was on the phone with her. 1st thing she said to me on the phone was "please tell me the problem your having so i can connect you with the appropriate department", so i was like ok hook me up with ps3 customer support, she then replied ok get out a pen and heres the number. She wouldnt connect me but what had me stumped was how she said she would connect me from the beginning of the call. Then she wouldnt. I wanted to wrangle the lady and drag here out of her cubicle by the phone cord she was talking to me on. But being im pretty tired after being up all night playing ps3 until it died I was nice and just ended the call with a few words of choice. (Which are all censored here on the forum so no reason to write it...lol)

End Result is after about 40-45mins of the phone calls to 3 different sony numbers I was finally able to get someone to tell me "yep, you definetly need to set your device up for service." Well thats kind of the reason I called you...duh 20mins later She said ok im sending you an email now you fill it out and then your Return Merchandise Authorization form will arrive in the postage mail in 7-10business days (which is 2 weeks) then another 3-5days to allow them to receive the item then another 7-10business days before i should suspect mine repaired or exchanged. Looks like ill be getting a re-furbished ps3 for christmas from sony, and with out ps3 for the mean time. Guess i needed to take a break anyways my baby girls going to be born on Dec. 4th anyways (inducing the labor) time to start being a dad and not gaming all day and night like a adoloscent. So this is what Ive been doing for the last 1~1-1/2hrs.

no i got type 2

    Dear PlayStation(R) Owner,



On 12/17/08 we shipped a PLAYSTATION 3 - CECHE01 and if applicable, 

peripheral(s) and/or accessories, to you.



The system was shipped to you via UPS. The Tracking Number is 

1ZR39765**********. To track your shipment, you may log on to [url=https://www.ups.com]UPS Global Home[/url]



Your exchanged system will come with a 90-day limited warranty. Please note 

that, if the original limited warranty that came with your brand new product is 

still valid, it will remain valid for a period of 1 year. The warranty coverage 

on your replacement console will be the greater of your new 90-day limited 

warranty or the remainder of your valid original 1-year limited warranty.



Support Information

===================



If you have additional questions, you can view the FAQ section of 

PlayStation.com or send us an email by visiting:

[url=https://www.us.playstation.com/contactus.aspx?id=select]PlayStation.com[/url]



If you would prefer to call us, you can reach our Consumer Services Department 

at (800) 345-SONY (7669). Our representatives are available to assist you Monday 

through Saturday 6:00 a.m. - 8:00 p.m., and Sunday 7:00 a.m. - 6:30 p.m., 

Pacific Time.



For information on our Privacy Policy please visit: 

[url=https://www.us.playstation.com/support.aspx?id-privacypolicy]PlayStation.com[/url]



When contacting us, please be sure to reference your Service Request Number 

which is W-10000*****



Sincerely,



Consumer Services

Sony Computer Entertainment America 

YAY!!!!!!!!

hmmmm, lol well see.

ok ,this happens to xbox all the time, but PS3? damm

my original ps3 wasn't returned from Sony, but was sent a refurbished and empty 80gb ps3.

well i'm sorry that they sent you a blank hard drive but that's awsome that you got a refurbished ps3. just wondering if i was to send my ps3 system in would i get the same model back or would they just give me what they have. although i don't need to send my ps3 in but you never know. the reasn is i got a 80gb ps3 with ps2/ps backwards comp. (motostorm limited edition) and i just don't want to loose it if something every happened to my baby.