The following post was made by timmis1986 on 26 Apr 2011 16:56


Today I called 1-800-345-7669 and had a very interesting conversation with one of the Sony representatives.

I was able to gain his trust within a few minutes into our conversation by just being myself. I wasn't proper, but I also wasn't too outrageous. (At first)

His name was Robert, and he would NOT give me his extension number- when I asked for it at the end of our conversation- . I don't blame him, The shit he told me would for sure get him fired.

It all happened like this:

I drank 7 beers and called Sony, The first 3 times I called, females answered the phone and (after being on hold for a long time) I hung up on all 3 of them.

I had my speech prepared for a man, NOT a woman.

The 4th time I called; a man named: ROBERT answered. The first thing he asked was if I was calling about the PSN being offline. I answered:

"No, I am calling because I am so bored without PSN, that I need someone to talk to"

　

He started laughing and told me PSN would be up as soon as possible and that they were working around the clock to fix it.

I said to him that I already knew that, and that I was calling in hopes of getting a little more than just: "We appreciate your patience"

　

I told him I was a writer and a -down to earth- son of a bitch. He asked me what I wrote about. I mentioned I worked for Gamersbook.com and I went over a bit of CALL OF BOOTY and OFF DUTY BLACK COPS.

He started laughing at the titles.

　

　

It didn't take long before I had him cracking jokes back and trying his best to befriend me. I started coughing.. He asked:

"Are you smoking?"

　

I said: "Yes"

　

　

And he was once again laughing.

　

Then, something insane happened.

He asked me for my contact number and said he would call me back. I gave it to him and said to myself: "I'm never going to hear from this fukker again, I know it."

　

Halfway down my 9th beer I received an incoming call from a "Private Number"... I answered.

　

It was Robert. He said he was on his lunch break and wanted to tell me stuff that he couldn't say while at work because they monitor the calls.

Here is the exclusive stuff he told me and I am sure he is reading this now.

　

First of all... Stop checking every 5 minutes if PSN is back on. It won't be back on today.

When I asked when they will bring it up he said it could take another week, but that they are working around the clock to try and make it sooner.

I asked him why Sony doesn't at least give us a window of time frame -NOT EXACT TIME- but just a window..

He said that Sony didn't want to say from the beginning that it could be 2 weeks or more, because once we had that info, and specially during a school holiday week break, That gamers would say they couldn't wait 2 weeks and that they would go buy an Xbox 360.

I asked him if Anonymous was responsible for the outage.

He said NO.

　

Then, he told me something interesting and EXCLUSIVE:

He said that Sony had been planning for a few months now, To re-design their infrastructure and that their only worry was how to bring down the PSN without a warning and still be able to keep their customers. The solution: "To suggest they are as puzzled as WE ARE, and let us blame hackers."

But the truth was that the only hacking involved was that a group found out that you could enter a Fake Credit Card info and that Sony wasn't verifying the cards and so a few users were able to get a bunch of stuff from the Playstation Store for free.

I asked him why they didn't just bring down the store.

He said , Because they were already planning on re-design the whole PSN.

　

He said that nobody's credit card or personal info was compromised, and once again mentioned that the only hacking done was stolen movies and games from PS Store by a small group of users and that someone had posted a video online with instructions on -How to do it-.

So Sony pulled the plug and decided to let us think that Anonymous had done it.

He told me that The hack that stole stuff from PS Store was a custom Firmware nicknamed: "REBUG"

　

　

　

THAT IS THE TRUTH AND YOU'RE HEARING IT FIRST FROM GAMERSBOOK'S ALIZEHENNESSY.

I like how you actually sound like a writer while typing this information out. I don't really believe you, but call me a skeptic.

I'm sure they're exhausted of having their system compromised, and are disgusted with how 'reverse engineers' can corrupt their security, and they're BOUND to find a way to DECEASE it. That will never happen. You can't say you ARE going to stop the hacking, because that will only increase the flow of attempts to break it.

If Sony made it legal to jailbreak the system, I think the effort to crack it would cease, and only a few would be willing to do it. Or, it could take a month, because there would be no care and less 'hackers' trying to break it.

If your conversation was real, or even if it was fake, it's still a nice read, and your in-depth words made it interesting. Just thought I'd throw my two cents in.

That's cool buddy, like i said, its not my post, i just read it and thought it was very interesting so i posted it here.