(adsbygoogle = window.adsbygoogle || []).push({}); So here is my story; Since March the 11th I have called the Playstation customer support line because my Ps4 was acting up. ( Shutting off randomly during in game and repeats after unless I pull the Power cord out) They told me that I would receive a box in 4-5 Business days to ship my Ps4 in but next thing you know they somehow shipped my box all the way to California when I live in Houston and that the Box came from somewhere in Texas so the logic here is WTH is Fedex doing. Soon no later I called them again on March 15 about the box being shipped to the wrong state and they told me another box was going to be shipped to me. Well as you can guess it; No I did not receive the box and no tracking number. So on March 20 I had to call 2 times; (1) for the tracking number, (2) Because Fedex never received or seen any record of the tracking number and they had to resend the request. So you thought it was over.. Well No Sony really had to screw up AGAIN. On March 22 I called to check up what was going on and Next thing you know they tell me that not a single request was sent for me to receive my box. I mean come-on! it's been 2 weeks already and having to already called 5 times how hard it is to send me a box?! Well the service rep told me that the case was taken to Tier 2 Service and that they have sent in a request for me to get my box in by April 1. Well today is April 2 and still no box.

I've called PlayStation Customer support 3 times already yesterday and guess what all of them Did not help solve my problem, had an attitude with me and hanged up before even helping me solve my problem. 2 for in which I asked for a supervisor and got disconnected before being transferred. During all of that I've not been rude and politely waiting while it seems like now I am being toss already like a rag when they can't send me a simple box to ship my Ps4 in.

I will call again today trying to ask for the supervisor and constantly will until I get through but I want to know your thoughts on this Fellow NGU members. Have you ever been had a bad experience with the Playstation Service Rep? A good one? A weird one even.

I would like to add in I also used the Chat and Forums to try to get my problem solved but they seem to be no help.

Total Call to PS Support: 8
Total time I was hanged up on 3
Total Chat with PS Support: 2
Box shipped to me:0
Box shipped but wrong place: 1 ( 2 apparently)


UPDATE 4/2/14: So I called Today asking for a Supervisor which took 30 minutes but was well worth the wait. I explained everything to him and he corrected most of my problems. So Apparently "9" Yes "9" request was made from them to ship a box out to me in which he told me somehow 2 were sent to California which he was wondering how like me and that most of them didn't go through So in the end He manually put in for me to receive a box with the first case number and Gave me a second case number with a box shipped out with it in case something were to happen. Well I think there is a lesson to be learn from this is that if it does not work out three times then go ask for the Supervisor.

Sounds like you've had a bad time with them, gamestop will let you return it as it's less than a year old so take it back. You have a year's warranty regardless of buying extended warranty, hench the word extended.. Not trying to point the obvious out either.

If mine broke I'd be straight to the shop first thing in the morning getting a new one.

Unless it's broke because you've broken it by tampering with it, that would void the warranty straight away.

If the refuse, speak to their manager, if he refuses get onto the trading standards.

Wait I didn't know that with Sony 1 year warranty I could bring it to Gamestop? Last time my Psp analog stick didn't work correctly and I brought it within 2 months about 4 years ago and talked with the manager. He told me I had to talk with Sony as they can't accept the return and exchange past 30 days. I have a feeling now he was being a douche and didn't want to take it back.

No, only where you purchased it from. Any electrical you buy comes with a warranty from where you brought it from.

Only applied to new things now used, some used things may have warranty but that's down to the seller and it may not be as long.

Oh and you need your receipt, so you can prove when and where you got it from.

A friend of mine on FB seems to not have had any problems with them. Pretty funny that the day I see this thread I see a friend post about Sony support on FB. :tongue:

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I never called them, but I did an online chat and it was very fast and they were very helpful.

Sorry about your experience(s).

What are the odds right



I did a couple of chats before with them and calls but for this case it seems like they kept constantly dropping the ball.

It does not help to call in the same day if the first guy couldn't help you. You should have called once a day for a daily update.

The only reason I had to called twice was because the first time The service rep gave me a tracking number which didn't work so after calling Fedex about it which the service rep told me to do I had to call again and tell them that it didn't work so thy could fix the problem which they didn't because as the Supervisor told me today the request did not went through.