(adsbygoogle = window.adsbygoogle || []).push({}); So here is my story; Since March the 11th I have called the Playstation customer support line because my Ps4 was acting up. ( Shutting off randomly during in game and repeats after unless I pull the Power cord out) They told me that I would receive a box in 4-5 Business days to ship my Ps4 in but next thing you know they somehow shipped my box all the way to California when I live in Houston and that the Box came from somewhere in Texas so the logic here is WTH is Fedex doing. Soon no later I called them again on March 15 about the box being shipped to the wrong state and they told me another box was going to be shipped to me. Well as you can guess it; No I did not receive the box and no tracking number. So on March 20 I had to call 2 times; (1) for the tracking number, (2) Because Fedex never received or seen any record of the tracking number and they had to resend the request. So you thought it was over.. Well No Sony really had to screw up AGAIN. On March 22 I called to check up what was going on and Next thing you know they tell me that not a single request was sent for me to receive my box. I mean come-on! it's been 2 weeks already and having to already called 5 times how hard it is to send me a box?! Well the service rep told me that the case was taken to Tier 2 Service and that they have sent in a request for me to get my box in by April 1. Well today is April 2 and still no box.

I've called PlayStation Customer support 3 times already yesterday and guess what all of them Did not help solve my problem, had an attitude with me and hanged up before even helping me solve my problem. 2 for in which I asked for a supervisor and got disconnected before being transferred. During all of that I've not been rude and politely waiting while it seems like now I am being toss already like a rag when they can't send me a simple box to ship my Ps4 in.

I will call again today trying to ask for the supervisor and constantly will until I get through but I want to know your thoughts on this Fellow NGU members. Have you ever been had a bad experience with the Playstation Service Rep? A good one? A weird one even.

I would like to add in I also used the Chat and Forums to try to get my problem solved but they seem to be no help.

Total Call to PS Support: 8
Total time I was hanged up on 3
Total Chat with PS Support: 2
Box shipped to me:0
Box shipped but wrong place: 1 ( 2 apparently)


UPDATE 4/2/14: So I called Today asking for a Supervisor which took 30 minutes but was well worth the wait. I explained everything to him and he corrected most of my problems. So Apparently "9" Yes "9" request was made from them to ship a box out to me in which he told me somehow 2 were sent to California which he was wondering how like me and that most of them didn't go through So in the end He manually put in for me to receive a box with the first case number and Gave me a second case number with a box shipped out with it in case something were to happen. Well I think there is a lesson to be learn from this is that if it does not work out three times then go ask for the Supervisor.

US support is way different from here in the UK.

Over here if your PlayStation is faulty they send a replacement out for a door side exchange there and then.

I wouldn't recommend going with Sony's support for repairing your PS4, you should go to the store you bought it from and tell them about the issues with your PS4. They'll most likely replace it for you :p

Also, you can go on You must login or register to view this content. and don't have to chat with them to be honest.

trust me, its better than it was lol

Personally, I have never been hung up on by any company

honestly, and i cant beleive im saying this...i like sony support...

only had to use them twice i think but both times they were actually helpfull and recovered an account that i that was lost forever

but ya....customer support sucks everywhere...in general

If I am incorrect in this statement I apologize in advance, but I'm calling bullshit on this one. Surely others can back me up on the fact that it is against company policy for them to hang up on you without your consent. The whole story seemed fairly farfetched but when you said they hung up on you 3 times that really did it for me. Personally I think you're just trying to bad mouth Sony because you are upset that it is outselling and outperforming the Xbox One beyond imagination. As stated before, if I am wrong then please do forgive me for this accusation, but I don't believe a word of your story.

I haven't had to use Sony support since I had my PS3. They were really easy to deal with back then but I haven't had to contact them recently.

Hopefully you just have had some bad luck with getting shitty representatives.

I brought mines from GameStop during launch so they wouldn't let me return it because I didn't buy an extended warranty with them but with Sony instead. Aso the link you posted makes me pay $50 for shipping also I already have a Case number so I don't want to cause any confusion Thanks nonetheless.



You're Lucky as I'be been hanged up on with AT&T a lot when they are transferring me to another department or just because it was the end of the work they for them.



First off everyone is allow to give an opinion of their own so say what you believe.
Second: No this is not BS and no I am not bad mouthing Sony as I have better things to do then act like a 4 year old fan boy. FYI I am 20 years old. Also if I wanted to bad mouth Sony why wouldn't I have done that in the past 2 years I was on this site instead of spending a majority of my time in the Sony Section. Also to add I attached a screenshot (edit out my name via my phone ) to show that I am not lying
about my story.
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I do think the PS Support over here in Ireland is great?