Hello DOMINOES/PIZZAHUT, i recently visited your STORELOCATIONHERE store, and was immensely dissatisfied with this visit. First of all, the pizza I received was a little burnt on the outside, I ignored this at first although couldn't cope as the inside of the pizza was also burnt, ultimately giving it a horrid taste. As i was discarding the pizza, i also noticed the topping ingredients looked sloppy and irregular, I immediately threw it out after i noticed this. I would like to hear back from you guys ASAP, as i have been a loyal DOMINOES/PIZZAHUT customer for over 2 years now, and expect DOMINOES/PIZZAHUT to have top notch quality products all the time.

YOURNAMEHERE

Hey! Yeah the initial email I sent didn't state anything about ordering online. Infact I said something along the lines of 'When I visited my local Dominoes store...'

Should I reply and say I wasnt requested to provide my phone number and address when i ordered?

btw lol even in general, if you do order in a pizza shop, are you meant to give your details these days? (i havent bought a pizza in a store for quite some time :p )

ME,

My name is PERSON. I am the Area Coach for Pizza Hut on ADDRESS in CITY, STATE.

I would like to apologize for the issue you had with the food at this location. I understand your frustrations around having to wait extra and then not being able to eat the pizza on top of that. There is absolutely no excuse for serving you poor product. The crew members are trained to look for poor product and know to remake bad pizzas so we may take a little longer to get a pizza to you, but when you get it, that pizza will be a great pizza. I am sorry this did not happen on this visit. May I ask, did the cashier show you the pizza before you left the store with your carryout order? This is one of our key moments for our crew to make sure you are happy with the pizza. If they did not show it to you, they are not showing it to many people.

I would like to offer you an in store credit, if you are interested. I know the management team at this unit have a lot of pride and all of us want to prove to you we are not in the habit of serving bad food. I would like to give you a $30.00 credit. This credit will be good for 30 days and may be used for carryout or delivery, if you live within our delivery area. The credit will apply automatically to next order you place, but will delete any remaining balance from the system after that order, so be sure to use as much of the credit as you can on that order. All I will need from you is the telephone number you use to place orders at this location.

ME, I would also like to apologize for my earlier email not getting to you. I show I sent you an email 8 days ago, but I assume it did not get to you. I am truly sorry for that. I would also like to ask if the CITY store is the correct one? You said you ate in CITY, but we do not have a store there. We have one in CITY, but it does not have a dine in. The only dine in restaurant we have in on ROAD in CITY. Please let me know which restaurant and your phone number so I can apply the credit to the correct store.

Thank you,



Name
Area Coach

ME,



I am sorry. I did not reply to your last email. I did put in your credit at the PLACE Pizza Hut after your reply since you said that was the unit with which you had the issue. If you get there and the credit is deleted because of the 30 day window, please ask to speak with PERSON, the General Manager, and I know she will take good care of you if you explain the situation to her. Again, I apologize for not responding directly to you.



Thanks







PERSON

Area Coach