Originally posted by Wondoh
So what does this mean happens from here?
When will he get the money?
It means that paypal think that there is insufficient evidence to show that the items did not arrive this could be due to the fact that our business has successfully delivered over 500 pairs of earphones in the seasonal turnover. This according to paypal means that i am not liable to pay him any money but for the sake of not having my name begrudged i am wanting to refund him when possible.
This is the email from paypal to my legal team:
Dear Kevin Scott,
We recently received a complaint regarding merchandise that was never
received or received significantly not as described. The details of this
transaction are as follows:
Buyer's name: Tyler Nicholson
Buyer's email: [email]
[email protected][/email]
Transaction I

3CN83816RN*******
Transaction date: 21 Mar 2012
Transaction amount: 48.00 GBP
Invoice I

438
Your transaction I

45362889FN*******
Case number: PP-001-800-480-***
Your Transaction I

45362889FN*******
Buyer's Transaction I

3CN83816RN*******
Invoice I

20
We are contacting you to let you know that we will not be continuing this
investigation because this complaint was filed 45 or more days after the
original transaction date. And there is a serious lack of evidence to
suggest there is any wrong doing in your field.
We are committed to providing our community a safe environment in which to
transact. As stated in the PayPal User Agreement, we reserve the right to
close or limit an account in response to excessive complaints received
about failure to send merchandise, non-delivery of services, merchandise
not as described, or problems with merchandise sent.
You do not need to contact PayPal at this time, however, we encourage you
to work directly with the buyer to amicably resolve this matter.
Thank you for your attention to this matter.
Yours sincerely,
PayPal Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Copyright © 1999-2012 PayPal. All rights reserved.
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PPID *****