I got this email from the Xploder team..
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Hi
sorry for the delay we are currently investigating an issue that is stopping the auto-renewal process from working correctly, please send me your transaction ID for the renewal and the email address you originally used to register the software and i can update your licence manually.
Best Regards
Xploder Support
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Anyone know what the transaction ID is? as all i was given was an Order number which i have provided multiple times now to Xploder?